Re: Visual Customer Service
Thanks for your comment Susan! Many companies today do use visual customer service, but where adoption is slower is for companies looking at using options 1 or 2 to make it happen. Video is still very new, and aside from Amazon there are just a handful of companies I know of who are doing this (American Express is one). But for option 3, visual collaboration without the video component, this is very common today. Hundreds of banks, insurance companies, retailers and technology brands use co-browsing for visual customer service with great results.