Exploring Amazon's Mayday: Visual Customer Service Options
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User Rank: Strategist
4/28/2014 | 3:01:41 PM
Re: Visual Customer Service
These kind of services seem rare, but Option #3 could have a lot of potential to speed up troubleshooting. Trying to explain problems over the phone can be difficult and time consuming.
Susan Fogarty
Susan Fogarty,
User Rank: Strategist
4/28/2014 | 2:35:48 PM
Visual Customer Service
I'm surprised I don't encounter the availability of these services more frequently. They seem like the benefits would far outweigh the costs for many businesses, but they are slow to catch on. What businesses besides Amazon use visual customer service?
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