Comments
Exploring Amazon's Mayday: Visual Customer Service Options
Newest First  |  Oldest First  |  Threaded View
<<   <   Page 2 / 2
MarciaNWC
50%
50%
MarciaNWC,
User Rank: Strategist
4/28/2014 | 3:01:41 PM
Re: Visual Customer Service
These kind of services seem rare, but Option #3 could have a lot of potential to speed up troubleshooting. Trying to explain problems over the phone can be difficult and time consuming.
Susan Fogarty
50%
50%
Susan Fogarty,
User Rank: Strategist
4/28/2014 | 2:35:48 PM
Visual Customer Service
I'm surprised I don't encounter the availability of these services more frequently. They seem like the benefits would far outweigh the costs for many businesses, but they are slow to catch on. What businesses besides Amazon use visual customer service?
<<   <   Page 2 / 2


Cartoon
Slideshows
Audio Interviews
Archived Audio Interviews
Jeremy Schulman, founder of Schprockits, a network automation startup operating in stealth mode, joins us to explore whether networking professionals all need to learn programming in order to remain employed.
White Papers
Register for Network Computing Newsletters
Current Issue
Research: 2014 State of the Data Center
Research: 2014 State of the Data Center
Our latest survey shows growing demand, fixed budgets, and good reason why resellers and vendors must fight to remain relevant. One thing's for sure: The data center is poised for a wild ride, and no one wants to be left behind.
Video
Twitter Feed