Comments
Tech Talk Week 1: Service Provider Network Visibility
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OrhanErgun
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OrhanErgun,
User Rank: Moderator
4/30/2014 | 2:10:59 PM
Re: SLAs
I believe you meant SNMP RO access to PE or CPE which can be think as managed CE. This might somehow can be a solution if we have two links to the service provider,if one link goes down,we can get the link/down message from the other link if it stays up. But also customer may want to see, which configuration changes have been made, and also whichever mechanism is selected , it should be combined with the below draft to prevent misconfiguration for some service IMO.

 
ahuggins
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ahuggins,
User Rank: Apprentice
4/30/2014 | 1:02:14 PM
Re: SLAs
It's reasonable for customers to have visibility of the CE and specific PE configurations. Some SP's will allow RO snmp access to the CE, which can be useful from a troubleshooting perspective.

I think more focus need to be put on how the customer views their own WAN. An intuitive portal that gives information about the live services, bandwidth utilization, planned works, device logs... the list goes on. It should feed into the SP's own inventory and monitoring systems.

In most cases there is a disjoint between the information seen by the SP and the customer.
OrhanErgun
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OrhanErgun,
User Rank: Moderator
4/28/2014 | 1:05:51 PM
Re: SLAs
Actually no , I am not looking for RBAC access , whatever configuration is done at the service provider site for the customer traffic, log information/configuration information should be sent to the customer automatically. This will stress the service provider, they will be more carefull even for single site for individual customer.

As an example, for layer 3 VPN if SP operator wrongly configure RT information for the VPN, two different network unintentionally might be merged. To avoid ONLY this behavior. there is an IETF draft http://www.ietf.org/proceedings/56/I-D/draft-ietf-ppvpn-l3vpn-auth-03.txt.

This might prevent from this type of failure but, I am not talking only for prevention, I am saying that we need to have AUTOMATED visibility. not the Service Provider report.

 
Susan Fogarty
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Susan Fogarty,
User Rank: Strategist
4/28/2014 | 12:52:54 PM
Re: SLAs
Orhan, so are you talking about an ability to have a real-time view into the service provider network from the customer side so that you can diagnose problems? Don't you think service providers would object to that, or only allow you very specific information?
OrhanErgun
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OrhanErgun,
User Rank: Moderator
4/28/2014 | 11:44:34 AM
Re: SLAs
Yes It may, but after some time you will get it. All informations will be given by Service Provider. I am looking for an automated method , maybe within some protocol as TLV or maybe through API calls but we should have this visibility.
MarciaNWC
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MarciaNWC,
User Rank: Strategist
4/28/2014 | 11:28:39 AM
SLAs
Could the SLA include requirements to provide details into root causes of outages and unplanned downtime?


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