IT Exam | Information and Communication Technology (ICT) Infrastructure Management (IM)

Low Score	< scoring range: 0-7 > < your score:"; var low2 = ">
You have very little understanding of ICT Infrastructure Management. Read the ITIL ICT Infrastructure Management book to familiarize yourself with ICT IM
< Close Window >

"; var med1 = "

Medium Score	< scoring range: 8 - 9 > < your score:"; var med2 = ">
You have sufficient Service Management Process understanding. Read the ITIL ICT Infrastructure Management book to learn more about ICT IM.
< Close Window >

"; var high1 = "

High Score	< scoring range: 10 > < your score: "; var high2 = ">
You have a very good understanding of ICT IM or you are a good test taker. It appears that you know what ITIL ICT IM is all about. Study the ITIL ICT Infrastructure Management book to become an expert implementer of ICT IM.
< Close Window >

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IT Exam: Information and Communication Technology (ICT) Infrastructure Management (IM)

There has been a lot of discussion in the past few years on IT Infrastructure Library (ITIL) Service Management processes. ITIL based service support and service delivery implementations are dramatically increasing the productivity, efficiency, and effectiveness of IT organizations throughout the world. One of the foundations for service management is Information and Communication Technology (ICT) Infrastructure Management (IM). Take this quiz to test your knowledge of ICT IM.

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1. ICT stands for:

Infrastructure Communications and Technology
Information and Communication Technology
Infrastructure Communications Techniques

2. ICT Infrastructure Management is:

A nice to have
A foundation for service delivery processes
Routinely an option in a large enterprise

3. ICT Infrastructures:

Have little correlation with the business
Are the foundations upon which business services are built
Fall under the engineering group

4. ICT Infrastructure Management is:

Not usually required
A foundation for service support processes
A part of service delivery

5. ICT Infrastructure Management is:

Not part of the cost equation
A means to help ensure that business needs are cost effectively met
Best owned by the Business

6. ICT Infrastructure Management includes:

Assessing, evaluating and deploying
Planning, deployment, operations, and technical support
Checking, acting, and doing

7. A primary goal of the ICT Infrastructure Management process is to:

Deploy a new data center
Reduce the total cost of ownership while maintaining the overall quality of ICT services
Manage the finance folks

8. Benefits of effective ICT Infrastructure Management include:

Guaranteed higher cost to the business
Better service quality, availability, and cost
Less effective management of the business

9. The focal point of ICT Management processes and tools is:

The acquisition of new tools
Event management and correlation
Tools reviews

10. ICT strategy should be closely aligned with:

The project management process
The business strategy
Tools implementations

Dan Stavola is Practice Director, Enterprise Management, for Greenwich Technology Partners
fstavola@greenwichtech.com