Upcoming Events

Where the Cloud Touches Down: Simplifying Data Center Infrastructure Management

Thursday, July 25, 2013
10:00 AM PT/1:00 PM ET

In most data centers, DCIM rests on a shaky foundation of manual record keeping and scattered documentation. OpManager replaces data center documentation with a single repository for data, QRCodes for asset tracking, accurate 3D mapping of asset locations, and a configuration management database (CMDB). In this webcast, sponsored by ManageEngine, you will see how a real-world datacenter mapping stored in racktables gets imported into OpManager, which then provides a 3D visualization of where assets actually are. You'll also see how the QR Code generator helps you make the link between real assets and the monitoring world, and how the layered CMDB provides a single point of view for all your configuration data.

Register Now!

A Network Computing Webinar:
SDN First Steps

Thursday, August 8, 2013
11:00 AM PT / 2:00 PM ET

This webinar will help attendees understand the overall concept of SDN and its benefits, describe the different conceptual approaches to SDN, and examine the various technologies, both proprietary and open source, that are emerging. It will also help users decide whether SDN makes sense in their environment, and outline the first steps IT can take for testing SDN technologies.

Register Now!

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IT Best Practices With ITIL

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  • Service Management Saves the Enterprise
  • ITIL certification standard
  • ITIL demo books
  • ITIL IT Service Management Zone
  • Office of Government Commerce (OGC) ITIL
  • User group in the United States

  • Consultants and contractors with ITIL expertise, as well as nonprofit organizations like itSMF (IT Service Management Forum) and ITPI (Information Technology Process Institute), say the benefits of ITIL include lower IT operating, start-up and resource costs, fewer network and system errors, shorter MTTR (mean time to repair) and longer MTBF (mean time between failures).

    Taxing Taxonomy

    ITIL has a well-defined but complex taxonomy. This Workshop offers an overview of the ITIL framework--to serve business needs successfully and predictably, you must commit ample time and resources toward studying, implementing and maintaining ITIL.

    ITIL's best practices fall into seven groups: service support, service delivery, infrastructure management, planning to implement service management, application management, business perspective and security management. We'll delve deepest into service support and delivery--these offer the best way to begin understanding ITIL.


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