Citrix's GoToAssist
Posted by
Sean Doherty
October 22, 2004
The GTA service was snappy, despite traversing remote servers. Screen refreshes were transferred to the agent in seconds, and the delay for mouse and keyboard controls over the remote machine was easily tolerated. GTA also includes a reboot-reconnect feature with a file-transfer application and a URL push tool.
Citrix's file transfer goes through the communication servers just like KVM commands, so it was much slower than a point-to-point FTP transfer. Pushing a URL to a customer was much faster--seconds over DSL.
|
Good
• Secure communication channel
• Minimal hardware requirements • No application deployment
Bad
• Limited to Windows platforms
Citrix GoToAssist 6.0, $3,900 per named seat per year, plus $725 one-time implementation fee. Citrix Online, a Division of Citrix Systems, (800) 549-8541. www.gotoassist.com
|
Page: « Previous Page | 1 | 2 | 3 | 4 | Next Page »
