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Where the Cloud Touches Down: Simplifying Data Center Infrastructure Management

Thursday, July 25, 2013
10:00 AM PT/1:00 PM ET

In most data centers, DCIM rests on a shaky foundation of manual record keeping and scattered documentation. OpManager replaces data center documentation with a single repository for data, QRCodes for asset tracking, accurate 3D mapping of asset locations, and a configuration management database (CMDB). In this webcast, sponsored by ManageEngine, you will see how a real-world datacenter mapping stored in racktables gets imported into OpManager, which then provides a 3D visualization of where assets actually are. You'll also see how the QR Code generator helps you make the link between real assets and the monitoring world, and how the layered CMDB provides a single point of view for all your configuration data.

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A Network Computing Webinar:
SDN First Steps

Thursday, August 8, 2013
11:00 AM PT / 2:00 PM ET

This webinar will help attendees understand the overall concept of SDN and its benefits, describe the different conceptual approaches to SDN, and examine the various technologies, both proprietary and open source, that are emerging. It will also help users decide whether SDN makes sense in their environment, and outline the first steps IT can take for testing SDN technologies.

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Citrix's GoToAssist

End users or customers must use Windows, but GTA supports any Web browser. Posing as a user, I visited a configurable Web page supplied by Citrix that can be inserted into your Web site by the URL or code. Then I entered a typical customer question: "Where did all my applications go?"

The question was broadcast to all agents assigned to my user account. Once an agent accepts the question, the user is directed to a secure Web site to download a small plug-in, which lets the user communicate with the agent through secure Citrix servers. It took mere minutes from the initial inquiry to the opening of the dialog box.

As an agent, I could share and control the customer's screen to troubleshoot or let the customer view and control my screen for educational and training purposes. The remote-control or screen-sharing function can be terminated by either party at any time.

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