News Roundup: Absolute Software Launches ITSM Product
Posted by
Gary Hilson
January 25, 2013
Absolute Software is entering the IT service management (ITSM) arena with Absolute Service, which the company said is designed to help enterprises better align IT with business requirements using ITIL best practices to control service levels and predict points of failure. Customers can deploy Absolute Service on-premise or on-demand and transition between the two models based on their needs.
Absolute Service integrates with Absolute Manage, the company's endpoint management software, to access configuration management data. The new product has received PinkVERIFY ITIL 3 Certification for 11 ITIL processes, including availability management, problem management and capacity management. It features more than 140 widgets, so the user interface can be customized. IT staff can also access the console on iOS and Android devices. The service is available now; pricing ranges from $995 to $3,495, depending on functionality, for the on-premise version. The on-demand version $100 to $150 per user month.
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