From around the globe, the Global CIO 50 -- some of the world's most innovative and dynamic business technology leaders -- are pursuing a range of initiatives that differ greatly from company to company and industry to industry. But for all of their differences, the members of our Global CIO 50 have found common ground in making IT an externally directed force focused on growth, customers, on market-facing leadership.
Out of that list of 50 brilliant CIOs, I've listed 10 and offered a related question with each one against which you can benchmark yourself. How do your priorities match up with these members of the Global CIO 50?
Jai Menon is group CIO for India's Bharti Enterprises, a conglomerate whose business units are in such fields as wireless communications, retail, insurance, and agriculture. For the wireless unit, called Bharti Airtel, Menon also serves as head of customer service, giving him a very direct link to the customer world of revenue, loyalty, complaints, preferences, and emerging trends. QUESTION: Are you engaged deeply enough in the non-IT parts of your business?
At Shenzhen Airlines in China, CIO Liu Zhixuan is leading an effort he calls "service-chain integration," which offers an end-to-end view of not just processes but also customer segmentation and resets the outcomes of some of those processes based on a customer's status. QUESTION: During the past year of endless cost cutting, have you been able to make progress in offering strategic end-to-end visibility for your enterprise?
Kim Tae Keuk is CIO of LG Electronics and is implementing a global single-instance Oracle ERP system for the $48 billion-a-year South Korean company. The cornerstone of that effort was an 18-month effort to map, integrate, and optimize 440 business processes across the company's 83 subsidiaries within the new system, reflecting Kim's belief that IT teams must be masters of all business processes across the enterprise. QUESTION: Do you and your team qualify as business process masters across your enterprise? If not, should you?