Virtela, the world's largest independent managed network, security and cloud services company, today announced the availability of the industry's first global cloud-based mobile device management service, offering enterprises an easy approach to manage the explosive growth of smartphones and tablets, whether corporate- or employee-owned, that delivers faster service delivery and a faster return on investment. Virtela's new cloud-based MDM Service leverages the company's global cloud infrastructure and 24x7 support to proactively manage mobility policies, applications, security and costs to increase employee productivity while reducing the resource drain on enterprise IT staff.
The proliferation of smart devices in the enterprise - especially the surge in employee-owned devices - is overwhelming IT teams trying to balance users' anytime, anywhere mobile access needs with corporate requirements to maintain the same level of management and security associated with business PCs. The constantly changing landscape of mobile device vendors and operating systems, plus the increasing use of these tools as primary computing devices, further compounds the complexities for enterprises seeking a unified global approach to mobile device management.
Virtela's cloud-based MDM Service gives enterprises centralized control of their global mobility strategy via a single self-service portal - VirtelaView(SM) - with follow-the-sun support by Virtela's Network and Security Operation Centers a single phone call away. Virtela's service leverages the company's Enterprise Services Cloud (ESC) platform to provide a unified solution with unprecedented reach to 190+ countries, independent of the mobile operator or platform (including Apple iOS, Blackberry, Android, Windows Mobile and Symbian), and multi-language support.
Delivered via Virtela's 50 Local Cloud Centers around the world, the new services can be turned up in minutes for much less than the cost of on-premises solutions. The Virtela service offers policy templates and initial set-up by specific user groups or roles, device configuration, and ongoing support, including proactive monitoring and notification.
Automated alerts are generated for both IT staff and the end user if, for example, rogue application access is attempted or roaming/data usage thresholds are exceeded.
In tandem with the service, Virtela is announcing the first Real-Time Notification Service Level Agreement (SLA) for managed mobility services, which guarantees customers will be alerted within 15 minutes of mobile activities that compromise established corporate policies.