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Study Shows Companies Struggle To Calculate Cloud ROI: Page 2 of 2

"Its lower cost, increased agility and speed of operation can dramatically improve profitability of existing business processes," Harding wrote. "More than this, and perhaps more importantly, it enables new ways of collaborative working and can support new processes. It is therefore not surprising that people do not yet feel fully prepared -- but it is interesting that the survey should bring this point out quite so clearly."

Cloud ROI metrics that respondents thought would be most useful were the impact on costs, the impact on margins, the quality of delivered results, speed and scale of their operation and utilization of resources. Their biggest concerns about cloud computing were security, integration issues, governance, cost to deploy and their ability to cope with change.

When asked how satisfied they were with the level of availability of cloud educational resources, only 8 percent said they were "very satisfied," 43 percent said "satisfied," 34 percent said "somewhat dissatisfied" and 15 percent said "unsatisfied."

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