Cost: Pricing starts at $100 per process user per month.
The Service Desk cloud service is designed to provide end users with an interactive, social-media like interface to IT services. Users in need of something from IT can open a chat session or request help similar to the way they make online purchases.
Marcia Savage is the managing editor for Network Computing, and has been covering technology for 15 years. She has written and edited for CRN and spent several years covering information security for SC Magazine and TechTarget. Marcia began her journalism career in daily ... View Full Bio