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Marcia Savage
Marcia Savage
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8 Cloud-based IT Management Tools

With IT management becoming increasing more complex, administrators need all the help they can get. A growing number of IT tools are being delivered via Software as a Service (SaaS), which promises fast deployment and lets customers pay only for the services they use. Here are 8 SaaS IT management tools that automate IT services, help troubleshoot problems, and provide visibility into the status of network devices and applications.
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Vendor: ServiceNow

Cost: Pricing starts at $100 per process user per month.

The Service Desk cloud service is designed to provide end users with an interactive, social-media like interface to IT services. Users in need of something from IT can open a chat session or request help similar to the way they make online purchases.

 

Marcia Savage is the managing editor for Network Computing, and has been covering technology for 15 years. She has written and edited for CRN and spent several years covering information security for SC Magazine and TechTarget. Marcia began her journalism career in daily ... View Full Bio

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