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Marcia Savage
Marcia Savage
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8 Cloud-based IT Management Tools

With IT management becoming increasing more complex, administrators need all the help they can get. A growing number of IT tools are being delivered via Software as a Service (SaaS), which promises fast deployment and lets customers pay only for the services they use. Here are 8 SaaS IT management tools that automate IT services, help troubleshoot problems, and provide visibility into the status of network devices and applications.
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Vendor: ManageEngine

Cost: The Standard Edition is $14 per technician per month. The Enterprise Edition is $54 per technician per month and $9 per month for a pack of 50 assets

ServiceDesk Plus On-Demand is a SaaS-based help-desk application based on ITIL. It includes a self-service portal, a Web-based knowledge base, SLA management, email integration, and multi-site support. The Enterprise edition also feature asset management. Technicians on the road can use mobile versions of the service, which are available for Android and iOS.

 

Marcia Savage is the managing editor for Network Computing, and has been covering technology for 15 years. She has written and edited for CRN and spent several years covering information security for SC Magazine and TechTarget. Marcia began her journalism career in daily ... View Full Bio

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