Cost: The Standard Edition is $14 per technician per month. The Enterprise Edition is $54 per technician per month and $9 per month for a pack of 50 assets
ServiceDesk Plus On-Demand is a SaaS-based help-desk application based on ITIL. It includes a self-service portal, a Web-based knowledge base, SLA management, email integration, and multi-site support. The Enterprise edition also feature asset management. Technicians on the road can use mobile versions of the service, which are available for Android and iOS.
Marcia Savage is the managing editor for Network Computing, and has been covering technology for 15 years. She has written and edited for CRN and spent several years covering information security for SC Magazine and TechTarget. Marcia began her journalism career in daily ... View Full Bio