8 Cloud-based IT Management Tools, June 18, 2013 With IT management becoming increasing more complex, administrators need all the help they can get. A growing number of IT tools are being delivered via Software as a Service (SaaS), which promises fast deployment and lets customers pay only for the services they use. Here are 8 SaaS IT management tools that automate IT services, help troubleshoot problems, and provide visibility into the status of network devices and applications.
ServiceDesk Plus On-Demand
Cost: The Standard Edition is $14 per technician per month. The Enterprise Edition is $54 per technician per month and $9 per month for a pack of 50 assets
ServiceDesk Plus On-Demand is a SaaS-based help-desk application based on ITIL. It includes a self-service portal, a Web-based knowledge base, SLA management, email integration, and multi-site support. The Enterprise edition also feature asset management. Technicians on the road can use mobile versions of the service, which are available for Android and iOS.