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IT SERVICE MANAGEMENT
For example, carriers will often compromise on the "outage" issue by acknowledging that periods of service degradation are outages, but only if the customer is willing to release the service for testing and repair. Also, customers should have the right to challenge credit determinations and to escalate serious service problems within the carrier and the customer. * Do understand the carrier's technical constraints--network buildout, geography, supplier constraints, service maturity, and ...
Service level management provides a measuring stick for provider performance. Here's a batch of tips to ensure you get the most out of your service-level agreements.
All but the smallest service-oriented architecture will eventually need dedicated management. We evaluated suites from Actional and SOA Software. Both were on the money.
When every dollar counts, IT managers look for ways to boost their enterprises' profitability and competitive position while spotlighting the business value IT adds to the organization. Service-level agreements fill this bill to a T.
Whether Sprint's pioneering service level agreement is hype or substance, it is changing the wireless landscape.
Industry organization prepares a template for negotiating SLAs.
Understanding, let alone properly managing, software licensing agreements (SLAs) can be overwhelming, but don't just shrug it off: Enforcement agencies taking an ever-more aggressive stance on auditing companies' software use and imposing heavy fines on violators. We take a fresh look at the problem and solutions. (Courtesy: Compliance Pipeline)
You've implemented Web services, but you still need to get a handle on them. Find out which management package has all the tools you need to ensure everything runs as planned.
With the threat of Web site defacement, worms and DoS attacks intensifying, we evaluated five managed security service providers on their ability to defend our fictional company, NWC Inc. Our Editor's Choice went to the provider with the best range of offerings and the willingness to accommodate our budget.
It's essential to align IT with your organization's business goals, but the number and approaches can be overwhelming. We asked 11 service-management vendors nine critical questions to sort through the crazy quilt of offerings. Here's how to get the biggest bang for your buck.
Under a new program, MCI Internet customers have access to the company's security staff.
If you're serious about your service-oriented architecture -- and you'd better be -- you must get your services under control. An SOA management suite can give you the power to enforce operational policies.
An IP VPN can provide higher bandwidth at lower costs than a Frame Relay network. We evaluated services from four worthy competitors. Newcomer Virtela offered the best value, with its combination of security, ease of migration and comprehensive SLA.
Real-Time Session Manger is aimed at helping carriers satisfy expectations for PSTN-like performance, availability, and service level agreement (SLA) assurances.
Recently, FrontRange found a way to spin Gartner's numbers to make it the leading vendor in the service desk market.
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