Although privacy and emergency calling have been concerns for VoIP users, Zultys' latest release has both issues covered. Secure real-time transport (SRTP) between phones ensures privacy for VoIP calls. Release 3.0 also encrypts calls heading out to the PSTN by encrypting the call between the phone and MX system using SRTP with 128-bit AES. The Advanced MXIE client also supports encryption for voice calls.
The MX30 can be configured to kick a PSTN call if all lines are busy and a 911 call is attempted, ensuring emergency calls always get through. Release 3.0 also adds enhanced E911 by automatically routing a call from a 911 center to the last phone that dialed 911. Locations and 911 dialing rules are defined based on IP ranges, so as phones move from location to location, 911 dialing and ANI is automatically applied.
Zultys also capitalizes on VoIP features that surpass those of PSTN systems. Release 3.0's auto-attendant can grab input from Web servers, for example. The returned parameters can be used elsewhere in the script for call routing, call center pop-screens, or for text-to-speech playback to callers.
Zultys' Inbound Call Center allows calls routed based on calling number. Customers can be routed to a specific group, for example, and the calling number can populate a dialog on the operators console.
Call-Center Competition
To realize the benefits of cloud-native software, an application must actually be cloud-native—designed to run in the cloud, interacting with disaggregated cloud services, fully manageable as code—to deliver the expected benefits.
By combining resources and expertise, the AI-Enabled ICT Workforce Consortium will offer a blueprint for how industries can adapt to an AI-dominated future.
IT leaders should heed the guidance of cybersecurity insurance providers who think businesses should prioritize security education, incident preparedness, regular internal audits, and ongoing vulnerability scanning and patching.
