Pichardo says he finds Clearwell's search engine as easy to use as Google or Yahoo but more extensive. As a result, Pichardo's staff is almost completely relieved of the search process. IT merely makes sure the Clearwell appliance indexes all emails on the server once a day to stay current. TRC's legal team handles the search and retrieval.
"I don't even know what the latest queries are now," Pichardo says. "Before, requests required high-level skills, and I had to put senior-level people to work on them to make sure we got conclusive results. Now I can use lower-level people just to make sure we keep the indexes current. We run it once a day. Clearwell goes out to all servers and picks up new messages and updates."
Now Pichardo can concentrate on finding email archiving software to manage his email. He says there is no hurry, since search and retrieval were his main needs. "We're looking at the next 12 to 18 months to deploy an archiving system," he says.
That's good, since at TRC, as in many other organizations, email archiving isn't a high corporate priority, despite its significance for storage administrators. (See Email Growth Spells Etrouble.) "Email archiving is not a sexy problem. It's an IT problem, not a business problem, so it's hard getting buy-in," Pichardo says. "Now that we have search capability, archiving is just about storage."
Dave Raffo, Senior Editor, Byte and Switch
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