We now have clear audit trails from the initial change request all the way into production, said Bernie Donnelly, vice president of quality assurance, PHLX. In fact, the company used Serena TeamTrack for a recent Commodity Futures Trading Commission audit to deliver 60,000 electronic pages to auditors within 10 days of the request. The auditors were very impressed with our ability to quickly access data and information. Weve set a new standard for the futures industry, said Donnelly. Before deploying TeamTrack, it took a small army of team members one full month to collect boxes full of change control documents, review and index papers, and make photocopies for auditors. With electronic files captured and stored in TeamTrack, PHLX has eliminated paper and storage fees resulting in significant cost savings.
One of the biggest challenges PHLX faces is managing enormous volumes of application changes to support the companys complex, customer-facing financial applications. Serena TeamTrack has given PHLX a framework for enforcing change control processes, with necessary checks and balances for developers to ensure high levels of quality. With automated approval authorizations, workflow routing, and full traceability for audits, PHLX is much more productive as an IT department, handling more change requests without hiring additional staff.
A long-time Serena® ChangeMan® ZMF and Serena® PVCS® Version Manager customer, PHLX saw an opportunity to replace its manual change control processes with an automated workflow-based solution. The company reviewed several vendors but found Serena TeamTrack to be the most robust, flexible solution on the market.
Serena Software Inc.