I logged in as one of the CEO's direct subordinates after receiving the mail and chose a mix of managers and nonmanagers as subordinates. Then, as CEO, I received a message that a pending security request awaited my approval. ID-Org requires managerial approval whenever subordinates attempt to change the status of a subordinate.
Updating the Data
ID-Org provides the means for ongoing maintenance. A configurable, scheduled update pulls users from the target systems, and when users are deleted or added, the appropriate person--that is, the direct manager--in the hierarchy is notified. If a top-level manager leaves, a higher-level manager can reassign all subordinates to a new manager through the user interface. Managers also can transfer, delete or reassign subordinates, keeping the data up to date.
ID-Org offers configuration options for the discovery process in terms of duration and escalation. Reminders can be sent to managers who don't update the hierarchy within a configurable time period, and requests to specify subordinates can be pushed to upper management if not fulfilled within configurable time limits.
However, some operational functions cannot be accomplished from the administrative console. To import and export data, as well as manage some aspects of the user IDs, you must use the command-line utilities. One of NWC Inc.'s customer service representative accounts was originally disabled, which meant the rep couldn't log in to the self-service portal and subsequently was locked out of the portal for attempting to login. As the rep's senior manager, I enabled the account within Active Directory and then had to run a command-line utility to unlock the account within ID-Org. If you purchase ID-Org as a part of M-Tech's larger ID Management installation, such fixes can be handled through the console of one of the included products.
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