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IBM Helps Customers Work Smarter With New Offerings To Improve Productivity And Reduce Costs: Page 2 of 4

New collaboration offerings and services

Another leading component of this initiative is a set of IBM collaboration offerings that derive collective intelligence through crowd-sourcing and social dynamics. These include new social networking tools for the enterprise and secure, cloud-based collaboration that joins together networks of companies as if they were a single organization. IBM is also helping business people solve their own daily challenges through new mashup software and delivering new solutions for unified communications, mobile collaboration and portal communities.

IBM is announcing a new set of professional services focused on collaboration and mobility. These services, which reflect the new reality of an increasingly social and mobile workforce, help connect people, processes and information and enable collaboration across organizations and with clients and partners. They include IBM Smart Business Desktop on the IBM Cloud, IBM Mobile Enterprise Services for Managed Blackberry, and IBM Converged Communications Services.

New skills development to help technology meet business needs quickly.

To help customers access relevant, cross-disciplinary skills and help them work smarter, IBM is announcing a new IBM Business Performance Center of Excellence. Reinforcing IBM's commitment to improving business optimization and workforce productivity, the center will offer and analyze best practices in this area and provide clients with a blueprint for change for their own businesses. It will be supported by thousands of IBM consultants skilled in the deployment of business process management, collaboration and service oriented architecture technology. The center will also evaluate trends and examine how they are influenced by technology in impacting business success and provide virtual access to experts to transfer skills to clients.