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F5 Enhances Service Kit: Page 2 of 2

  • Increased employee resources – A new workforce administration system and updated employee training programs ensure that customers receive world-class assistance.
  • Improved phone support – An added North American call center and an advanced call management system minimize hold times and provide prompt, unparalleled support.

    As a continuation of the company’s industry-leading support strategy, F5 is introducing advanced support for its uniquely powerful iRules customizable commands. Based on the popular TCL scripting language, iRules are event-based policies that help users leverage the power and flexibility of F5 solutions to get the most from their Application Delivery Networks. The iRules support program is available at two levels: (1) standard iRules support provides basic syntactical review for all customers with active standard support maintenance contracts; (2) premium iRules support also includes validation, troubleshooting, and functional testing of a scripted iRule, and is included with all service maintenance contracts at the premium level and above.

    F5 Networks Inc.