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Energizing Exchange: Page 5 of 7

"What's important to consider is how and where you capture [these] emails. If it was generated by a customer relationship management (CRM) system, you would want to capture it at the network gateway."

CDP Exchange
But make sure it's a CDP application that's specifically built for Exchange, which isn't all that hard to find these days. Asempra Technologies, Mimosa Systems, and TimeSpring Software have CDP packages specifically for Exchange; Mendocino Software just rolled out an Exchange module for its CDP product.

Virtua Health VP of Technology Tom Pacek turned to Mimosa's NearPoint to make sure he could recover from any failed Exchange server in time to keep the 1,800 physicians and 7,200 employees on his SAN from noticing.

NearPoint keeps a copy of the Exchange database on its own server, and continuously updates the copies whenever there are changes. If the Exchange server goes down, admins can restore from any point in time. Text search features make it easer to find specific messages.

"We can recover in a split second without losing any email," Pacek says. "We can roll back to any point in time from the day we started the archive."