Web 2.0 enables new ways for people to work and collaborate. However, security and compliance concerns are preventing many organizations from fully embracing Web 2.0 technologies or worse, leaving them open to risks as end users experiment with applications on their own. In addition, the volume of incoming information from Web 2.0 applications is equally threatening and requires that systems scale to meet the increased performance demands of a Web 2.0 world.
"The explosion of digital content combined with the ease of use of Web 2.0 and social computing fuel users' expectations for how technology should work and how they should access information. As a result, IT is faced with a new challenge of meeting these heightened expectations while providing a secure information infrastructure," said Melissa Webster, Program Vice President, Content & Digital Media Technologies at IDC. "The next generation of ECM needs to provide business users with appealing and flexible content-enabled solutions while ensuring that IT continues to maintain control by mitigating these new elements of risk."