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Customers Cite E-Discovery Best Practices: Page 2 of 7

Thankfully, IT had done its homework and the funding was there when the company needed it. Some organizations won't be as lucky. Clearly, litigation can strike when least expected, and it pays to be ready.

Don't assume your e-discovery needs are static
If you think your business will only need a certain level of litigation readiness forever, think again. Exposure to litigation tends to grow with company size, and your profile can change as business methods shift.

One business, CF Jordan, which has been supplying commercial construction services to companies in the Southwest since 1969, found itself in new waters after execs realized the firm was self-insuring more of its major projects. “We were taking more risks in how projects were financed and had to make sure we could find the appropriate data if needed,” noted John Buraczyk, IT director at the company. To protect itself, the company bought email archiving software from C2C Systems Inc. Buraczyk can assure management that any materials needed for legal discovery can be produced in a matter of hours rather than days.

Explore storage options
E-discovery often forces organizations to re-evaluate their approach to storage. Don't be afraid to make changes.

Email maintenance, for instance, was an issue for Pinnacle Financial, a mortgage company that had about 1,400 employees in about 100 locations across the U.S. Most of those workers were storing information locally, in files dubbed Personal Storage Tables (PSTs). While helpful to individual users, PSTs can be difficult for the IT department to track. “Our Microsoft Exchange server was growing so rapidly that we put in a SAN to manage the data more effectively,” noted Rick Chin, vice president of IT at the financial services firm.