As an agent, I could share and control the customer's screen to troubleshoot or let the customer view and control my screen for educational and training purposes. The remote-control or screen-sharing function can be terminated by either party at any time.
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Fast Aid
The GTA service was snappy, despite traversing remote servers. Screen refreshes were transferred to the agent in seconds, and the delay for mouse and keyboard controls over the remote machine was easily tolerated. GTA also includes a reboot-reconnect feature with a file-transfer application and a URL push tool.
Citrix's file transfer goes through the communication servers just like KVM commands, so it was much slower than a point-to-point FTP transfer. Pushing a URL to a customer was much faster--seconds over DSL.
By combining resources and expertise, the AI-Enabled ICT Workforce Consortium will offer a blueprint for how industries can adapt to an AI-dominated future.
IT leaders should heed the guidance of cybersecurity insurance providers who think businesses should prioritize security education, incident preparedness, regular internal audits, and ongoing vulnerability scanning and patching.
There are many network courses that can address your present job's priorities and help you gain the needed skills to keep pace with industry changes and new technologies.
