"We experienced a problem with those internal system communications, leaving the components unable to interact properly, and customers unable to successfully process requests. After exploring several alternatives, the team determined it had to take the service offline to restore proper communication and then bring service online again."
"These are sophisticated systems and it generally takes a while to get to [a] root cause in such a situation -- we will be providing our customers with more information when weve fully investigated the incident."
"Were proud of our operational performance in operating S3 for almost 2.5 years, and our customers have generally been pleased with the reliability and performance of the service. But any downtime is unacceptable and we won't be satisfied until it is perfect."
Clearly, Amazon still has some way to go before it achieves the nirvana of systems reliability. This weekend's blip underlines the fact that, despite all the vendor hype and growing popularity amongst end users, cloud storage is still very much an emerging technology.
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