SAN DIEGO -- Anacomp(R) Inc., a leading business process solutions company, today announced that it has signed a three year global field service maintenance agreement with Hitachi Data Systems, a leading provider of services-oriented storage solutions. Under the terms of the agreement, Anacomp will provide on-site maintenance and services for Hitachi Data Systems customers, starting in more than 500 cities in the US and Canada, followed by additional locations throughout Europe and Asia in the future.
Per the agreement, Anacomp will provide a variety of services including 24X7 hardware replacement, installation, configuration and eventually microcode updates for Hitachi high-end and mid-range storage solutions. Leveraging Anacomp's abilities through this independent service provider model will allow Hitachi Data Systems to utilize Anacomp's proven, world-class services expertise, expand its existing partnership with the company and concentrate on its core business competencies.
"We're pleased to continue our relationship with Anacomp through this latest agreement, which will allow us to continue focusing on the development of our innovative storage solutions while concurrently providing superior services to our customers," said Hicham Abdessamad, Senior Vice President, Global Services, Hitachi Data Systems. "We have worked with Anacomp for a few years now, and have been extremely satisfied with their quick responsiveness and quality service, which ensures our customers the highest levels of satisfaction with our storage solutions."