February 11, 2013 15:44 PM
New standards such as RCS and WebRTC aim to bring unified communications (UC) capabilities to browsers and mobile devices, which may open a new competitive front for enterprise UC providers.
January 24, 2013 15:28 PM
Facebook and Google are rolling out services that rival enterprise unified communications platforms. Vendors should beware.
January 11, 2013 16:58 PM
Unified communications vendors typically target enterprise customers, but more than half of private-sector jobs are in small and midsize businesses. Are UC vendors ignoring a potential customer pool?
January 03, 2013 09:02 AM
UC deployments appear to be up, and Cisco maintains its market lead, but Microsoft is making gains, new research finds.
December 28, 2012 22:51 PM
Where will UC take us in 2013? Here are insights from several analysts who forecast deeper integration of UC and applications, the end of voice as a separate market, and more.
December 19, 2012 12:10 PM
Unified communications can be provided as a cloud service, and customers have a huge number of options. But in the long term, cloud UC isn’t necessarily cheaper than premises deployments.
December 07, 2012 13:13 PM
Picking the right UC technology is important, but unless you have unlimited IT resources you’ll be relying on outside services for deployment, training and more. The right VAR can make a UC rollout shine.
November 28, 2012 19:44 PM
A lack of interoperability among unified communications platforms isn't suited to today's business needs, particularly because partners, suppliers and resellers need to collaborate and communicate more closely than ever. It's time for the UC industry to step up.
November 14, 2012 12:50 PM
Companies that examine the business case for UC often focus on the "unified" aspect. But the real returns come from integration. Here's why.