Mastering The Art Of Troubleshooting
September 23, 2013 13:07 PM
From social media to blogs, there's a ton of information engineers can tap to solve technical problems. Here's what I find works best.
VoIP Planning: 3 Critical Steps
September 05, 2013 15:29 PM
Don't overlook these core considerations when implementing VoIP or you may find yourself in the middle of a disaster. Plan properly to ensure a successful deployment.
Advice to New Network Engineers
August 12, 2013 13:31 PM
Here are two key steps that can help make the difference between a short, unhappy stint and a long, successful career in networking.
Debugging Cisco Voice: How To Streamline The Process
August 01, 2013 11:54 AM
Going through pages of debug output from a Cisco Voice Gateway is tedious and time-consuming, but there's a filtering tool that can make the job easier. Here's how to use it.
Book Review: 'NX-OS and Cisco Nexus Switching'
July 24, 2013 15:33 PM
If you're planning to buy Nexus gear or have already deployed it, this Cisco Press publication provides helpful configuration guidance. Plus it won't put you to sleep.
Book Review: CCNA Data Center Study Guide
July 09, 2013 14:08 PM
New book is good preparation for the Cisco 640-911 exam but also provides a thorough and interesting explanation of network fundamentals.
Troubleshooting External VoIP Calls on Cisco UCM
June 24, 2013 12:55 PM
Here's how to diagnose external calls failures on the Cisco Unified Communications Manager platform.
Troubleshooting Wires in Wireless Networks
June 13, 2013 12:27 PM
When troubleshooting wireless networks, sometimes you have to deal with wires and other physical components. You may even need to leave your computer and go questing.










