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Profile of Mitch Irsfeld


Blog Posts: 43



Articles by Mitch Irsfeld

Messaging Works: Don't Underestimate PayPal's Potential
04/10/2006

With Paypal unveiling payments via text messaging on cell phones, the debate has already started over the market for payment services on mobile networks. I use the word "market" because, while Paypal doesn't necessarily need to make money beyond the payments it is already owed, someone does. At least that is one side of the argument.

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Goodmail Saga Continues, Dyson Tells It Like It Is
03/23/2006

Applause goes out to Esther Dyson for her recent op-ed piece in the New York Times, You've Got Goodmail. She points out that Goodmail's service is like "FedEx for e-mail," except that Goodmail provisions its service atop the ISPs' services. So it's more like FedEx without its own planes. But I sort of like that analogy because the opposing forces seem to be conveniently overlooking some obvious facts h

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Getting Ahead Of Ourselves: The AOL E-Mail Battle Continues
03/15/2006

The can of worms that has become America Online's certified e-mail delivery strategy just won't go away. It's not that other e-mail providers haven't offered the very same or similar services; it's just that this can of worms is being used to catch the biggest fish in the lake. AOL will soon begin offering a fee-based, guaranteed e-mail deliver service based on GoodMail's Certified Email technology and the DearAOL.com coalition is ratcheting...

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More E-mail Management Tips
03/08/2006

You can't have message management without messaging policies and you can't have policies until managers can decide and agree on what they should be. Ferris Research recently published a list of some of the key decisions in implementing messaging a document archiving projects. The first thing on the list should be rather obvious, but determining who has responsibility for archiving can set the tone for the whole project. Raise your hand IT...

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How Does An Optional Service Become An "E-Mail Tax?"
03/02/2006

AOL must be feeling a bit picked on at this point. A collection of organizations that starting making noise last week about its upcoming fee-based certified e-mail service has banded together into a coalition of at least 50, mostly non-profit, organizations decrying the service provider's plan to deploy Goodmail's Certified Email as a destructive "e-mail tax." And AOL has a right to feel singled out since it is far from the first e-mail...

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E-mail Admins Play "Which Would You Rather"
02/24/2006

To illustrate the challenges of managing e-mail, Osterman Research took a humorous route in its survey of more than 100 IT pros, sponsored by Zenprise, with a series of "which would you rather" questions. I guess this group of administrators has it pretty tough. The survey focused on a single support ill; they were asked to rate the level of difficulty in determining the underlying cause of e-mail problems. The Survey revealed that: 80 pe

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Hip And Cool Means Growth, And More Security Concerns
02/24/2006

A little while back I blogged about how messaging technologies have become "cool" and are enjoying "hip" status among those that define "hip" standards for our society, the youth and young adult markets. Well, I'm thinking the vendor and service provider communities are finding this all pretty cool, as well. The Radicati Group Inc., in a series of recent reports, projects some pretty heady growth for messaging-related products and it's not all...

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Presence Meets Collaboration On The Conferencing Front
02/21/2006

The integration of collaboration and presence technologies continues to fascinate me for two reasons. First, because it all makes so darn much sense. I mean you can work with a virtual room full of people from your PC in Timbuktu or down the hall. Presence capabilities take the remoteness out of remote collaboration. And the other reason it's fascinating is because the enabling technology is all available, but it requires vendors and service...

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Pay-For-Play Plan To Reduce Spam Doesn't Ring True
02/10/2006

Anything that ISPs can do to prevent spam from reaching my inbox is usually just fine by me, except when it bars the door on messages that I was supposed to get. But the recent news that AOL and Yahoo plan to charge bulk e-mail senders for "guaranteed delivery" sort of misses for me. One gets the feeling that we'll be seeing just as much or more spam and the fact that someone is chipping in a little more to get

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On Campus: Combining Social Networking and Social Media
02/08/2006

College students have long been amenable users of any technology that allows them to communicate about common interests and now they can combine the best of all the social networking sites and the available social media on one site. The new Uspot service, from Los Angeles-based Uspot, allows college students to create, share and communicate in one location and through common interests such as entertainment, social events and hobbies. Uspot...

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Working In Unreal-Time
02/03/2006

There's no getting around the fact that the current generation of knowledge workers is overworked. The messaging technologies that promised to make our lives easier have, instead, made us more efficient and elevated performance expectations. We are now able juggle more balls at once and require less support personnel to accomplish bigger projects in less time. And we're working harder than ever. David Ferris of Ferris Research recently wrote...

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Who You Gonna Call?
02/01/2006

Will IT managers throw up there hands trying to manage multiple messaging environments from multiple vendors while trying to prevent malware attacks and meet compliance requirements? And by throw up their hands I mean hand the whole mess over to a service provider. That seems to be what Postini is hinting at in its annual Message Management & Threat Report, which was released earlier this week. In the http://www.messagingpipeline.com/...

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Messaging Becoming The Sizzle On The Steak
01/25/2006

Did ya happen to notice that messaging is really cool? I'm not basing this observation on the fact that our nation's youth are walking around clicking on their cell phones like there is no tomorrow. They obviously think its cool, and so do the service providers, but the software development community must think messaging is pretty cool, too. All the recent really big, really cool software product announcements have included some form of...

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SPAM Is A Labor Intensive Problem For Small Businesses
01/18/2006

I've always assumed that smaller business bore a disproportionate load of spam. It just sort of made sense that would be the case since they are not able to deploy the technology or the resources against the problem that larger enterprises are able to muster. So when Postini said that one of its survey findings in it's upcoming Message Security & Management Annual Report for 2006 was that small businesses rec

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Power To The User: Do It Yourself
01/12/2006

Making users responsible and accountable for managing their own e-mail is one way to reduce the burden on overworked IT staffs. And according to a recent Osterman Research survey, that is exactly what is starting to happen. It's not like the technical staffs managing large corporate e-mail servers don't already have enough on their hands taking care of things like disaster recovery, legal discovery, compliance and storage management. So why not...

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Let There Be An Upside
01/10/2006

Reading all the year-end wrap ups and 2006 projections for the messaging market, you'd think messaging and collaboration were a scourge rather than a productivity enhancing technology. All the reports I've seen talk about viruses and worms, phishing attacks, regulatory demands for retention, archiving and discovery, and warn of all the new problems we'll face when mobile messaging really takes off. And after the past year, who can blame the...

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A Mobile New Year
01/06/2006

The new year kicked off with a mobile slant, not surprising since the giant Consumer Electronics Show also kicked off this week in Las Vegas. Microsoft got things rolling quickly at the event by telling its MSN Messenger users that it isn't about to let Skype consume all of its VoIP lunch. Deals with Philips Electronics and Uniden to make VoIP phones available for use with the new Windows Live Messenger should make Micr

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It's Time For Another Look At IM Federation
01/04/2006

With all the year-end and New Year IM network attacks and threats of attacks, perhaps it is time for another look at instant messaging federation, especially if your users are becoming avid IM hounds while you are trying to discourage internal use of consumer IM services on your network. While secure, real-time collaboration and presence are valued capabilities, you've learned the hard way through your experience with corporate e-mail systems...

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Get A Room, Already
12/23/2005

New plot twists in the never-ending Bob, Carol, Ted and Alice saga of public messaging . . . As we spy on our free-loving foursome—Microsoft, Yahoo, AOL and Google—, we see them still in the throes of monogamy but don't expect that to last. AOL has now cozied up with Google, leaving Microsoft somewhat rebuffed. I say "somewhat" because Microsoft has never been an easily discouraged suitor. Don't forget

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Extreme Postdating: Mail To Yourself In The Future
12/20/2005

Remember when time capsules were all the rage. You could bury or otherwise hide objects and documents from the present time in hopes that sometime in the distant future, other beings from other worlds or maybe just future humans would uncover them to help answer questions about life "back in the day." The only problem with time capsules is that they are rather unfulfilling. You could only imagine the curiosity, confusion and shock that some...

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A New Year's Eve For All To See
12/15/2005

We tend to splurge in large amounts on New Year's Eve, so why should our messaging activity be any different? According to messaging provider Mobeon, based in Stockholm, Sweden, New Year's Eve 2005 will see the largest number of video mail messages ever sent. With the growing installed base of 3G phones out there, and the proclivity of teens and young adults to employ the multimedia capabilities of these handsets, Mobeon believes this younger...

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Is IM Poised For Greatness, On A Microsoft Scale?
12/13/2005

Microsoft hasn't provided much on an overall strategy for melding its instant messaging and VoIP technology yet, but the software giant is sure interested in keeping skin the game. A week after Yahoo! announced it would add computer-to-phone calling capabilities to its instant-messaging service, Microsoft said it is expanding its VoIP offerings via a deal with MCI to let PC users place calls to land line telephones

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IM Interoperability On The Horizon
12/07/2005

Oh, what the heck. I made a prediction for the New Year yesterday, so I'm on a roll. Here's another, albeit no so far fetched prediction: We will see true interoperability between the major instant messaging services in 2006. Hey! No fair, you cry. Microsoft and Yahoo! have already struck a deal to have their networks talking to each by mid next year. That's not a prediction, you say, it's just an expectation that they will carry through with...

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The Beginning Of The End For Spam
12/05/2005

Here's a shocking prediction: The volume of spam is going to fall off in 2006. Why? Because it has to. It will outlive its usefulness to spammers. It's become it's own worst enemy, too prevalent to be effective. Spam needs people to open e-mails and attachments, and no matter what new enticements are tried anymore, we don't trust them enough to do their bidding. Ok, some of us are still learning, but we've all had to deal with spam. We know...

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A Thorny Tangle Of Blackberry Vines
12/01/2005

I can see it now. Your restraint has reached its breaking point. You are a nanosecond away from bursting into your boss's office and hurling forth with a resounding "I-told-you-so," the vehemence of which can result in only two outcomes, your firing or your promotion. There is no in-between. Ever since the first employee sparked a support ticket to get his Blackberry device hooked to the network, you've felt the ill wind of insecurity, knowing...

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