Profile of Ken Faw

CIO & Vice President of Information Technology, American Laser Skincare
Blog Posts: 1

As a turnaround CIO, Ken executed a 363 turnaround strategy in just 57 days. His team has faced down complexity in numerous transformational technology and business challenges, among them CRM, call center, and unified communications; modernizing technologies including SAN and VOIP; systems archaeology; and establishing standards and practices for increasing throughput and value from the IT organization. 

Articles by Ken Faw

Call Center Lessons Learned

Successful call center operations can make or break your business. Getting your processes and integration standards right are critical to keeping it all running smoothly.

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