Call Center Lessons Learned
Successful call center operations can make or break your business. Getting your processes and integration standards right are critical to keeping it all running smoothly.Post a Comment
As a turnaround CIO, Ken executed a 363 turnaround strategy in just 57 days. His team has faced down complexity in numerous transformational technology and business challenges, among them CRM, call center, and unified communications; modernizing technologies including SAN and VOIP; systems archaeology; and establishing standards and practices for increasing throughput and value from the IT organization.