Why Does Customer Service Suck?
Businesses need to get on the ball with implementing unified communications systems that can break down silos and improve their sinking customer satisfaction ratings.Post a Comment
Jon Arnold is Principal of J Arnold & Associates, an independent telecom analyst and strategy consultancy based in Toronto, Ontario. The consultancy's primary focus is providing thought leadership and go-to-market counsel regarding IP communications and disruptive technologies, such as VoIP, mobile broadband, contact centers, telepresence/video, unified communications, collaboration, SIP trunking, cloud communications, session border controllers, and social media.
Jon has been consulting about these technologies since 2001, and can be followed on his Analyst 2.0 Blog. Jon also contributes to other publications including UCStrategies, Ziff Davis VoIP News, Adtran's blog, and Internet Telephony Magazine; and speaks regularly at industry events. He is frequently cited in the trade and business press, serves as an advisor to several emerging tech/telecom companies, and works with companies of all sizes to help monetize their patents and intellectual property.