Author
 Ken Faw
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Profile of Ken Faw

CIO & Vice President of Information Technology, American Laser Skincare
Blog Posts: 1

As a turnaround CIO, Ken executed a 363 turnaround strategy in just 57 days. His team has faced down complexity in numerous transformational technology and business challenges, among them CRM, call center, and unified communications; modernizing technologies including SAN and VOIP; systems archaeology; and establishing standards and practices for increasing throughput and value from the IT organization. 

Articles by Ken Faw

Call Center Lessons Learned

11/26/2013
Successful call center operations can make or break your business. Getting your processes and integration standards right are critical to keeping it all running smoothly.

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