Author
 Greg Ferro
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Profile of Greg Ferro

Network Architect & Blogger
Blog Posts: 51

Greg has nearly 30 years of experience as an IT infrastructure engineer and has been focused on data networking for about 20, including 12 years as Cisco CCIE. He has worked in Asia and Europe as a network engineer and architect for a wide range of large and small firms in many verticals. He has been writing about networking for more than 20 years and in the media since 2001.

You can email Greg or follow him on Twitter as @etherealmind. He also writes the technical blog Etherealmind.com and hosts a weekly podcast on data networking at Packet Pushers.

Articles by Greg Ferro
posted in April 2012

The Dodgy World Of Vendors' Customer Case Studies

4/12/2012
This week I've had a couple of vendors that are heavily promoting their customer case studies. In the last 10 years, I've been on all three sides of the customer case study game, and it's worth pointing out the harsh realities. In my view, customer case studies are a deeply flawed metric for product evaluation because the process around them is highly distorted, if not plain dodgy.

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I'm Your Customer, Not Your QA Department!

4/2/2012
Bugs are operational failures by vendors and that not only wastes company's time tracking down, but has the long term impact of stopping companies from adopting new products and features for the sake of reliability. Here are 4 misconceptions vendors tell themselves, and us, about software bugs.

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