Expert Analysis
Content tagged with Unified Communications posted in April 2014
Exploring Amazon's Mayday: Visual Customer Service Options
Commentary  |  4/28/2014  | 
The Mayday button on Amazon's Kindle opens doors for new approaches to visual customer service, but the benefits, risks, and costs must be considered.
Microsoft Lync: 10 Ways To Do More
News  |  4/17/2014  | 
Lync does much more than instant messaging. Check out these tips and tricks for getting the most from this communication and collaboration tool.
Why Does Customer Service Suck?
Commentary  |  4/10/2014  | 
Businesses need to get on the ball with implementing unified communications systems that can break down silos and improve their sinking customer satisfaction ratings.


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2014 State of Unified Communications
2014 State of Unified Communications
If you thought consumerization killed UC, think again: 70% of our 488 respondents have or plan to put systems in place. Of those, 34% will roll UC out to 76% or more of their user base. And there’s some good news for UCaaS providers.
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