Expert Analysis
Content tagged with Unified Communications posted in December 2011
Holiday Fun With Personal Collaboration
Commentary  |  12/22/2011  | 
Use your free time to explore new consumer-driven products--and maybe pick up some valuable IT skills.
Videoconferencing: Simple, Lower-Cost Options Grow
News  |  12/21/2011  | 
Cisco Callway, Polycom, Vidtel, others offer easier to use videoconferencing systems.
Videoconferencing In 2012: Gaining Speed
News  |  12/19/2011  | 
Unified communications will become essential to business, thanks to gains in business continuity and productivity it brings.
CollabNet Adds Git Source Code Management To Codesion Enterprise Cloud Development Platform
News  |  12/16/2011  | 
CollabNet, the global leader for enterprise cloud development and Agile ALM products and services, today announced that the Git source code management (SCM) tool is now available as a fully hosted, enterprise-grade solution directly from its Codesion cloud development platform. This cloud-enabled version of Git follows the company's recent launch of CollabNet Connect that made Git available as an integrated tool within the TeamForge Agile ALM platform. Both options make Git a viable choice for e
UC In The Smartphone Era
Commentary  |  12/14/2011  | 
In this age of IT consumerization, dedicated, centrally managed enterprise voice infrastructure is inconsequential.
Web Support Tech Makes Call Center Reps Smarter
News  |  12/13/2011  | 
C3 adapts Web-based technology to give customer service staff more efficient tools to answer customer's phoned-in questions.
Unified Communications Saved Sprint Millions
News  |  12/9/2011  | 
Sprint says it cut nearly $13 million in annual communications costs by using Polycom and Microsoft Lync.
IBM Equips IT To Welcome Holiday iPads
News  |  12/7/2011  | 
Big Blue touts its range of products to help IT cope with the rash of consumer and mobile devices headed for enterprise networks.
Unified Communication Expands Workforce Talent Pool
News  |  12/7/2011  | 
Companies that embrace videoconferencing, collaboration can hire the best and brightest, no matter where in the world they reside.
Zultys Ships 'Ultimate' UC Contact Center Management Tool
News  |  12/7/2011  | 
Unified communications solution provider Zultys is now shipping MXIE SuperView, the "ultimate contact center management tool." Integrated into the MXIE Unified Communications (UC) client, the new offering provides real-time visibility into agent productivity, queued and active calls, call wait time, threshold alerts and more, all from a single screen.
BMC Software Enhances Workload Automation Product Control-M
News  |  12/6/2011  | 
BMC Software has improved its workload automation product, Control-M, with two major enhancements. The software now supports IBM’s Cognos Business Intelligence tool and includes a wizard conversion tool set that makes it easier for users to migrate from another vendor’s automation tool to Control-M. The company is also promoting a role-based self-service mobile app, released in April, that lets users monitor and manage their scheduled automated workload activity on an iPad or an iPho
Zultys Opens Window Into Contact Center Efficiency
News  |  12/5/2011  | 
Unified communication vendor's MXIE SuperView tracks calls waiting, agent productivity, and other metrics.
Open Source Asterisk Telephony Goes High-Def
News  |  12/5/2011  | 
Digium expands Asterisk's capabilities to handle HD audio and video, as well as improved audio and video conferencing.
Let's Get Metaphysical About Enterprise Collaboration
Commentary  |  12/2/2011  | 
You can't swing a leg warmer without hitting yet another SaaS startup touting the next great idea in enterprise collaboration. But don't get so focused on form that you forget function.

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