Digital voice communications, voice over IP and IP PBX will capture a big chunk of the U.S. small and midsize business market next year, but not without significant anxiety. According to a new survey from AMI-Partners ("2010 VoIP Update-U.S. SMB Market"), almost one-third of small (one to 99 employees) and 50 percent of midsize (100 to 999 employees) businesses say that VoIP will become critical to their business operations during the next 12 months.
Avaya upgraded its Communication Enabled Business Process (CEBP) under the brand Avaya Agile Communication Environment (ACE) release 2.3, in the process essentially admitting that its initial attempt to incorporate Web services into PBX design was too much for many of today's business users. With the new release, Avaya is pushing three themes: tighter integration with Avaya Aura; enhanced integration with systems such as Microsoft Office Communications Server (OCS), IBM Lotus Notes and Sametime
Salesforce.com, known for its sales force automation and customer relationship management capabilities, is now adding a database offering. The company introduced Database.com at its Dreamforce 2010 conference in San Francisco.
Siemens Enterprise Communications is building on OpenScape UC Server 2010--its March release of a unified communications portfolio for the data center and virtualized environments--with a set of collaboration, mobility and video tools.
Users of Microsoft's SharePoint business collaboration platform can greatly reduce the amount of space the application takes up with the Armada device from StorSimple. StorSimple Armada works by deduplicating and intelligently examining data, keeping the most-used data on serial-attached SCSI drives within the device and migrating less-used data to the cloud.
Vidyo, a company that has developed videoconferencing technology that can deliver high-quality images over the Internet and conventional IP networks, is being adopted by a Japanese telecommunications company to deliver a videoconference service to its customers
2014 State of Unified CommunicationsIf you thought consumerization killed UC, think again: 70% of our 488 respondents have or plan to put systems in place. Of those, 34% will roll UC out to 76% or more of their user base. And there’s some good news for UCaaS providers.
6 UC Trends to WatchInformationWeek’s 2014 Unified Communications Survey shows a revitalized market; 77% of 488 respondents have deployed UC or plan to within 24 months. Among those deploying or with plans, internal IT owns this tech: 40% will keep UC completely on premises vs. 3% going all cloud. For hybrid setups, 24% are primarily on premises vs. 17% mostly cloud.