Expert Analysis
Latest Content tagged with Unified Communications
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Unify's Circuit Enables a New Way of Working
Commentary  |  10/29/2014  | 
Circuit, the new UC platform from the company formerly known as Siemens, is certainly different and could bring a shift to the way people work.
Why UC Implementations Fail
Slideshows  |  10/22/2014  | 
Unified communications and collaboration projects fall flat when companies don't understand needs or consult with their employees. Get the facts and figures from Softchoice's UC study.
ALU Enterprise Spinoff: Where They're Starting From
Commentary  |  10/3/2014  | 
The new Alcatel Lucent Enterprise may (or may not) get a new name, and promises more investment in growth by the new owner.
Cloud Apps Management: The Power Of The Crowd
Commentary  |  9/2/2014  | 
Maintaining application service levels for shared services is tough. Look to crowd sourcing, real-time collaboration, and big data analytics for help.
SDN, WiFi & The Microsoft Lync Connection
Commentary  |  8/18/2014  | 
WiFi vendors like Aruba Networks are using the Lync SDN API as a launch pad for their foray into software-defined networking.
Closing The UC Gap: 4 Tips
Commentary  |  7/30/2014  | 
Making the leap from unified communications to unified interaction is possible, but it involves more than just installing new software. Here's how to make a successful transition.
UC Adoption In The Enterprise
Commentary  |  7/10/2014  | 
A recent survey shows that unified communications is growing in the enterprise, despite many IT pros' lack of familiarity with the term.
Unified Communication Doesn't Mean Unified Interaction
Commentary  |  6/20/2014  | 
UC is on the rise, but does it really solve the problem of communication disconnect? New systems must take UC a step further to support truly unified interaction.
Unified Communications Plans: 6 Ways To Derail Disaster
Slideshows  |  6/9/2014  | 
Before you choose a UC product or platform, careful evaluation of existing attitudes, equipment, and systems could save your project -- and your sanity.
Using CUCM To Configure PLAR Phones
Education  |  5/29/2014  | 
Here are a few simple steps for configuring Private Line Automatic Ringdown functionality using Cisco Unified Call Manager.
Cisco Live's 7 Best Scenes
Slideshows  |  5/22/2014  | 
Attendees at Cisco Live this week were showered in APIs and ACI, and swimming in selfies. Take a look at the highlights from the annual customer event.
6 UC Trends to Watch
Infographics  |  5/15/2014  | 
InformationWeek’s 2014 Unified Communications Survey shows a revitalized market; 77% of 488 respondents have deployed UC or plan to within 24 months. Among those deploying or with plans, internal IT owns this tech: 40% will keep UC completely on premises vs. 3% going all cloud. For hybrid setups, 24% are primarily on premises vs. 17% mostly cloud. But there is hope for service providers: 19% of those deploying UC within 24 months are unsure of their model. These shops could be persuaded to go cloud, given the right incentives.
3 Steps To A Successful UC Strategy
Commentary  |  5/13/2014  | 
A medical emergency provides lessons in collaboration that can be applied when building or updating a unified communications plan.
Choosing Cisco PBX Or Microsoft Lync In The Datacenter
Commentary  |  5/5/2014  | 
These strategies address the question of Cisco vs. Microsoft voice technologies from the datacenter perspective.
Cisco PBX & Microsoft Lync: Datacenter Dilemma
Commentary  |  5/1/2014  | 
With the overlap of Cisco and Microsoft in the enterprise, and both vendors pushing their voice technologies, organizations can have a tough time picking a vendor.
Exploring Amazon's Mayday: Visual Customer Service Options
Commentary  |  4/28/2014  | 
The Mayday button on Amazon's Kindle opens doors for new approaches to visual customer service, but the benefits, risks, and costs must be considered.
Microsoft Lync: 10 Ways To Do More
News  |  4/17/2014  | 
Lync does much more than instant messaging. Check out these tips and tricks for getting the most from this communication and collaboration tool.
Why Does Customer Service Suck?
Commentary  |  4/10/2014  | 
Businesses need to get on the ball with implementing unified communications systems that can break down silos and improve their sinking customer satisfaction ratings.
Interop: Find The Fun
Commentary  |  3/27/2014  | 
Attending a technology conference can be hard work, but Interop is making fun an integral part of the agenda.
3 Survival Tips For Women In IT
Commentary  |  3/26/2014  | 
The technology industry -- especially the networking field -- can be an awfully isolating place for a woman. I offer three ways to cope.
Greatest Moments In Interop History
News  |  3/20/2014  | 
The Interop conference is a tradition for IT professionals. We look back on its dramatic growth and how it's changed.
Cloud Services And The Hidden Cost Of Downtime
Commentary  |  3/19/2014  | 
IT managers must factor in potentially crippling cloud outages when calculating the true cost of a cloud service.
Cisco Puts WebEx On Chromebooks
News  |  3/18/2014  | 
Cisco revamps its videoconferencing lineup with a Google partnership, new products, and lower prices, the company announces at the Enterprise Connect conference.
Why Client-Side Encryption Is Critical For Cloud Privacy
Commentary  |  3/12/2014  | 
The only way to ensure privacy in the cloud era is to shift to a model in which the cloud customer controls encryption keys, not the cloud provider.
Discover Your Inner UC
Commentary  |  3/12/2014  | 
The tools for unified communications already exist in many companies, waiting to be unearthed and put to good use by enterprising IT leaders.
10 Nerdy Things To Do In Las Vegas
Slideshows  |  3/10/2014  | 
At the end of March, IT engineers and architects will descend upon Las Vegas for Interop, the biggest independent IT conference of the year. The show will be packed with the latest technology, including everything from OpenFlow to 802.11ac and SSDs to DIMMs. But even the biggest technophile needs have a little fun at the end of the day, and Las Vegas is certainly the place to find it. If you want to get away from the glitzy shows and casinos, check out these places where nerds can let loose.
Managing Real-Time Applications On The Network
News  |  3/6/2014  | 
A policy-driven approach is key to making sure video and audio traffic doesn't clog up your network and affect performance of mission-critical apps.
SDN-Enabling The WLAN
Commentary  |  3/3/2014  | 
Wireless networks must truly embrace open standards for enterprises to reap the performance benefits of software-defined networking.
All You Need Is Lync
Commentary  |  2/26/2014  | 
Microsoft applications pervade the business environment, while traditional telephones fade away. Perhaps that makes Lync the de facto communication standard.
Telecommuting: The Hazards Of Mobile Access
Commentary  |  2/19/2014  | 
Cloud computing and mobile access mean employees can work from anywhere today. But do they really want to?
Microsoft Brings Lync, Skype Closer Together
News  |  2/19/2014  | 
Microsoft adds video chat integration to Lync and Skype, touts emerging era of universal communications.
7 Reasons To Head For Vegas: IT's Secret Weapons
Commentary  |  2/17/2014  | 
We've selected seven Interop presenters that will make it worth a trip to Vegas. You'll be so absorbed in tech, you won't even notice the glitter.
Behind The Scenes Building The InteropNet
News  |  2/12/2014  | 
Network engineers are busy preparing the network infrastructure for the multi-vendor InteropNet that will support the upcoming Interop conference. Preview the action in our video.
Are You Soft Enough For IT?
Commentary  |  2/4/2014  | 
IT pros must keep current with technology. But, perhaps more importantly, they need flexibility and adaptability to succeed in an industry faced with constant change.
Free Software: A Privilege, Not A Right
Commentary  |  1/31/2014  | 
Free online services can be great, but companies that operate on the freemium model aren't obligated to keep offering free software.
Best of Interop Product Awards Open
Commentary  |  1/31/2014  | 
The Best of Interop 2014 product awards are open for nominations. Be sure to spread the word to vendors of your favorite products.
Big Data Analytics And Why Datacenter Infrastructure Matters
Commentary  |  1/28/2014  | 
As the amount of data generated continues to skyrocket, organizations will increasingly rely on data management systems, underscoring the importance of the datacenter.
Secure Networks: How To Develop An Information Security Policy
Commentary  |  1/23/2014  | 
A security policy is the foundation of a secure network, but it must balance security with business needs. Here are some guidelines for successful security policy development.
2014 State Of Storage: Cost Worries Grow
Commentary  |  1/20/2014  | 
Solid state alone can't solve your problems -- even if you can afford it. Think scale-out, virtualization, and cloud.
Shadow IT Reality Check: Survey Shows IT Pros Are The Worst Offenders
News  |  1/15/2014  | 
When it comes to unauthorized SaaS applications, IT professionals are some of the most prolific users, according to a recent survey.
5 Ways Enterprise WiFi Will Advance In 2014
Commentary  |  1/14/2014  | 
Enterprise employees are more mobile than ever, and the role of WiFi will grow in the corporate network -- in some ways you may not expect.
Cloud Growth Drives Need For Unified Datacenter Monitoring
Commentary  |  1/7/2014  | 
Today's complex, cloud-enabled datacenter requires network monitoring tools that provide a comprehensive view of traffic.
Collaboration Wanted; Employee Buy-In Required
Commentary  |  1/7/2014  | 
Lured by tales of compounded productivity with lowered costs, businesses are trying out collaboration tools. But getting users on board can be challenging.
9 Advantages Of WebRTC
Commentary  |  1/3/2014  | 
WebRTC brings many benefits to the user, integrator, and developer that have been less available in past communications and collaboration platforms.
6 Information Security New Year's Resolutions
Commentary  |  12/30/2013  | 
2013 was another rough year for information security pros. Let's resolve to make some changes to improve security in 2014, starting with increased data encryption.
Why Culture Eats UC Strategies For Lunch
Commentary  |  12/30/2013  | 
Too many unified communications implementations focus on technology without considering training, adoption, and -- most importantly -- company culture.
How E-discovery Tools Can Help With Information Governance
Commentary  |  12/23/2013  | 
Common e-discovery technologies can help an organization enforce information governance policies. Here are three scenarios.
Can BlackBerry Be Fixed?
News  |  12/20/2013  | 
The smartphone maker's quarterly results were abysmal, with a loss of $4.4 billion on shipments of only 1.9 million smartphones, mostly older models.
The Real Reason IT Security Fails
Commentary  |  12/19/2013  | 
Humans are the weak link in security, but blaming them for clicking on links or opening phishing emails overlooks basic human nature.
UCC Deployment Tips Ensure Integration Success
Commentary  |  12/10/2013  | 
A UCC deployment may seem straightforward, but it requires complex system integration. These tips will help you choose a UCC vendor that will understand your IT environment.
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