Expert Analysis
Latest Content tagged with Unified Communications
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UC Platforms: Setting Standards
Commentary  |  7/24/2015  | 
Standardizing on communications platforms across the enterprise starts with getting employee feedback on the tools they use and prefer.
Commoditization: Sometimes Less Really Is Less
Commentary  |  7/23/2015  | 
As cost per bit keeps dropping, and commoditization continues, we might find ourselves in a precarious position on bandwidth.
3 Steps To Open Communications & Collaboration
Commentary  |  7/17/2015  | 
Today's businesses need open communications platforms that deliver mobile integration, best-in-class voice and video, and rapid service innovation.
Skype For Business: 8 Ways It's Better Than Lync
Slideshows  |  7/14/2015  | 
With the launch of Skype for Business, Microsoft allows businesses to expand their communications while maintaining enterprise-class controls. Find out how the platform has improved over Lync.
Cisco Certifications To Kickstart Your Career
Slideshows  |  6/17/2015  | 
Cisco certifications are some of the most prestigious in technology, encompassing far more than routing and switching. Find out which options can improve your resume and skill set.
Silver Peak Delivers SD WAN Overlay
News  |  6/15/2015  | 
Software-defined architecture aims to give enterprises a secure, reliable, and cost-effective way to build hybrid WANs.
Is The Internet The Model For 'Everynet?'
Commentary  |  5/27/2015  | 
Perhaps it's time to set aside the Internet model and instead look to a model of networking based on SDN and NFV.
How UC Supports Workforce Collaboration
Commentary  |  5/18/2015  | 
With the rise of outsourcing, enterprise teams must be able to effectively communicate and collaborate. Unified communications tools can help.
Skype For Business Finds Its Voice, At Least For Some
Commentary  |  5/12/2015  | 
A No Jitter reader survey on Lync/Skype for Business gives rise to some interesting questions on voice strategy.
Exploring The State Of SDN & UC Integration
Commentary  |  5/8/2015  | 
Early progress in SDN and UC interoperability has been good, but we need to keep up the pace of innovation.
Will 802.11ac Kill Wired Ethernet?
Commentary  |  5/6/2015  | 
The evidence is all around us that wireless networks are rapidly replacing wired as the connectivity option of choice, and not just for mobile phones and tablets.
Interop In Action
Interop In Action
Network Computing Videos  |  4/29/2015  | 
Interop Las Vegas heats up this week with presentations, products and camaraderie on the show floor.
SDN & UC Integration: A Work In Progress
News  |  4/27/2015  | 
Microsoft has led the way in applying software-defined networking to unified communications with its Lync SDN API, but a networking expert says more work is required to make communications and SDN a truly powerful combination.
Evaluating Cloud UC Costs
Commentary  |  4/21/2015  | 
Cost savings may not occur with cloud UC, but there are other hidden benefits, research shows.
Peeling Back the Layers of Wiring Infrastructure
Commentary  |  4/17/2015  | 
Cleaning up communications infrastructure may not be on your list of most exciting projects, but best practices dictate that you not ignore the chore, either.
Collaboration: The Audio Aspect
Commentary  |  3/24/2015  | 
This quick tutorial on how audio travels in space will help you determine if the audio specifications of UC speakerphones or UC audio pickup devices are reasonable.
Tailoring UC To The Elusive Mobile Worker
Commentary  |  3/5/2015  | 
Today's mobile workers have unique technology requirements that enterprises must consider in their unified communications deployments.
Crafting Effective UC Training
Commentary  |  1/26/2015  | 
Getting the most out of your UC investment requires a usage and adoption program that teaches employees not only how to use the communication tools, but also the benefits.
Cisco IOS Voice Troubleshooting: 9 Key Commands
Education  |  1/21/2015  | 
It's easy to get lost in unfamiliar territory when debugging a voice gateway problem. These common commands can help.
4 Ways UC Services Gather Dust
Commentary  |  12/29/2014  | 
UC tools often go unused by employees. Here are four mistakes to avoid in your UC deployment.
WebRTC: Not Ready For The Enterprise
Commentary  |  12/10/2014  | 
The open source web-based technology promises real-time communication across a multitude of applications, but must overcome challenges before it makes inroads into the enterprise market.
Unified Communications: Words Matter
Commentary  |  11/10/2014  | 
When it comes to UC, one word can make a huge difference. Calling your UC investment an initiative instead of a project increases your chances of success.
Unify's Circuit Enables a New Way of Working
Commentary  |  10/29/2014  | 
Circuit, the new UC platform from the company formerly known as Siemens, is certainly different and could bring a shift to the way people work.
Why UC Implementations Fail
Slideshows  |  10/22/2014  | 
Unified communications and collaboration projects fall flat when companies don't understand needs or consult with their employees. Get the facts and figures from Softchoice's UC study.
ALU Enterprise Spinoff: Where They're Starting From
Commentary  |  10/3/2014  | 
The new Alcatel Lucent Enterprise may (or may not) get a new name, and promises more investment in growth by the new owner.
Cloud Apps Management: The Power Of The Crowd
Commentary  |  9/2/2014  | 
Maintaining application service levels for shared services is tough. Look to crowd sourcing, real-time collaboration, and big data analytics for help.
SDN, WiFi & The Microsoft Lync Connection
Commentary  |  8/18/2014  | 
WiFi vendors like Aruba Networks are using the Lync SDN API as a launch pad for their foray into software-defined networking.
Closing The UC Gap: 4 Tips
Commentary  |  7/30/2014  | 
Making the leap from unified communications to unified interaction is possible, but it involves more than just installing new software. Here's how to make a successful transition.
UC Adoption In The Enterprise
Commentary  |  7/10/2014  | 
A recent survey shows that unified communications is growing in the enterprise, despite many IT pros' lack of familiarity with the term.
Unified Communication Doesn't Mean Unified Interaction
Commentary  |  6/20/2014  | 
UC is on the rise, but does it really solve the problem of communication disconnect? New systems must take UC a step further to support truly unified interaction.
Unified Communications Plans: 6 Ways To Derail Disaster
Slideshows  |  6/9/2014  | 
Before you choose a UC product or platform, careful evaluation of existing attitudes, equipment, and systems could save your project -- and your sanity.
Using CUCM To Configure PLAR Phones
Education  |  5/29/2014  | 
Here are a few simple steps for configuring Private Line Automatic Ringdown functionality using Cisco Unified Call Manager.
Cisco Live's 7 Best Scenes
Slideshows  |  5/22/2014  | 
Attendees at Cisco Live this week were showered in APIs and ACI, and swimming in selfies. Take a look at the highlights from the annual customer event.
6 UC Trends to Watch
Infographics  |  5/15/2014  | 
InformationWeek’s 2014 Unified Communications Survey shows a revitalized market; 77% of 488 respondents have deployed UC or plan to within 24 months. Among those deploying or with plans, internal IT owns this tech: 40% will keep UC completely on premises vs. 3% going all cloud. For hybrid setups, 24% are primarily on premises vs. 17% mostly cloud. But there is hope for service providers: 19% of those deploying UC within 24 months are unsure of their model. These shops could be persuaded to go cloud, given the right incentives.
3 Steps To A Successful UC Strategy
Commentary  |  5/13/2014  | 
A medical emergency provides lessons in collaboration that can be applied when building or updating a unified communications plan.
Choosing Cisco PBX Or Microsoft Lync In The Datacenter
Commentary  |  5/5/2014  | 
These strategies address the question of Cisco vs. Microsoft voice technologies from the datacenter perspective.
Cisco PBX & Microsoft Lync: Datacenter Dilemma
Commentary  |  5/1/2014  | 
With the overlap of Cisco and Microsoft in the enterprise, and both vendors pushing their voice technologies, organizations can have a tough time picking a vendor.
Exploring Amazon's Mayday: Visual Customer Service Options
Commentary  |  4/28/2014  | 
The Mayday button on Amazon's Kindle opens doors for new approaches to visual customer service, but the benefits, risks, and costs must be considered.
Microsoft Lync: 10 Ways To Do More
News  |  4/17/2014  | 
Lync does much more than instant messaging. Check out these tips and tricks for getting the most from this communication and collaboration tool.
Why Does Customer Service Suck?
Commentary  |  4/10/2014  | 
Businesses need to get on the ball with implementing unified communications systems that can break down silos and improve their sinking customer satisfaction ratings.
Interop: Find The Fun
Commentary  |  3/27/2014  | 
Attending a technology conference can be hard work, but Interop is making fun an integral part of the agenda.
3 Survival Tips For Women In IT
Commentary  |  3/26/2014  | 
The technology industry -- especially the networking field -- can be an awfully isolating place for a woman. I offer three ways to cope.
Greatest Moments In Interop History
News  |  3/20/2014  | 
The Interop conference is a tradition for IT professionals. We look back on its dramatic growth and how it's changed.
Cloud Services And The Hidden Cost Of Downtime
Commentary  |  3/19/2014  | 
IT managers must factor in potentially crippling cloud outages when calculating the true cost of a cloud service.
Cisco Puts WebEx On Chromebooks
News  |  3/18/2014  | 
Cisco revamps its videoconferencing lineup with a Google partnership, new products, and lower prices, the company announces at the Enterprise Connect conference.
Why Client-Side Encryption Is Critical For Cloud Privacy
Commentary  |  3/12/2014  | 
The only way to ensure privacy in the cloud era is to shift to a model in which the cloud customer controls encryption keys, not the cloud provider.
Discover Your Inner UC
Commentary  |  3/12/2014  | 
The tools for unified communications already exist in many companies, waiting to be unearthed and put to good use by enterprising IT leaders.
10 Nerdy Things To Do In Las Vegas
Slideshows  |  3/10/2014  | 
At the end of March, IT engineers and architects will descend upon Las Vegas for Interop, the biggest independent IT conference of the year. The show will be packed with the latest technology, including everything from OpenFlow to 802.11ac and SSDs to DIMMs. But even the biggest technophile needs have a little fun at the end of the day, and Las Vegas is certainly the place to find it. If you want to get away from the glitzy shows and casinos, check out these places where nerds can let loose.
Managing Real-Time Applications On The Network
News  |  3/6/2014  | 
A policy-driven approach is key to making sure video and audio traffic doesn't clog up your network and affect performance of mission-critical apps.
SDN-Enabling The WLAN
Commentary  |  3/3/2014  | 
Wireless networks must truly embrace open standards for enterprises to reap the performance benefits of software-defined networking.
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