Closing The UC Gap: 4 Tips
Making the leap from unified communications to unified interaction is possible, but it involves more than just installing new software. Here's how to make a successful transition.
UC Adoption In The Enterprise
A recent survey shows that unified communications is growing in the enterprise, despite many IT pros' lack of familiarity with the term.
Cisco Live's 7 Best Scenes
Attendees at Cisco Live this week were showered in APIs and ACI, and swimming in selfies. Take a look at the highlights from the annual customer event.
6 UC Trends to Watch
InformationWeek’s 2014 Unified Communications Survey shows a revitalized market; 77% of 488 respondents have deployed UC or plan to within 24 months. Among those deploying or with plans, internal IT owns this tech: 40% will keep UC completely on premises vs. 3% going all cloud. For hybrid setups, 24% are primarily on premises vs. 17% mostly cloud.
But there is hope for service providers: 19% of those deploying UC within 24 months are unsure of their model. These shops could be persuaded to go cloud, given the right incentives.
Microsoft Lync: 10 Ways To Do More
Lync does much more than instant messaging. Check out these tips and tricks for getting the most from this communication and collaboration tool.
Why Does Customer Service Suck?
Businesses need to get on the ball with implementing unified communications systems that can break down silos and improve their sinking customer satisfaction ratings.
Interop: Find The Fun
Attending a technology conference can be hard work, but Interop is making fun an integral part of the agenda.
3 Survival Tips For Women In IT
The technology industry -- especially the networking field -- can be an awfully isolating place for a woman. I offer three ways to cope.
Cisco Puts WebEx On Chromebooks
Cisco revamps its videoconferencing lineup with a Google partnership, new products, and lower prices, the company announces at the Enterprise Connect conference.
Discover Your Inner UC
The tools for unified communications already exist in many companies, waiting to be unearthed and put to good use by enterprising IT leaders.
10 Nerdy Things To Do In Las Vegas
At the end of March, IT engineers and architects will descend upon Las Vegas for Interop, the biggest independent IT conference of the year. The show will be packed with the latest technology, including everything from OpenFlow to 802.11ac and SSDs to DIMMs. But even the biggest technophile needs have a little fun at the end of the day, and Las Vegas is certainly the place to find it. If you want to get away from the glitzy shows and casinos, check out these places where nerds can let loose.
SDN-Enabling The WLAN
Wireless networks must truly embrace open standards for enterprises to reap the performance benefits of software-defined networking.
All You Need Is Lync
Microsoft applications pervade the business environment, while traditional telephones fade away. Perhaps that makes Lync the de facto communication standard.
Behind The Scenes Building The InteropNet
Network engineers are busy preparing the network infrastructure for the multi-vendor InteropNet that will support the upcoming Interop conference. Preview the action in our video.
Are You Soft Enough For IT?
IT pros must keep current with technology. But, perhaps more importantly, they need flexibility and adaptability to succeed in an industry faced with constant change.
9 Advantages Of WebRTC
WebRTC brings many benefits to the user, integrator, and developer that have been less available in past communications and collaboration platforms.
Can BlackBerry Be Fixed?
The smartphone maker's quarterly results were abysmal, with a loss of $4.4 billion on shipments of only 1.9 million smartphones, mostly older models.
The Real Reason IT Security Fails
Humans are the weak link in security, but blaming them for clicking on links or opening phishing emails overlooks basic human nature.
The UC Infrastructure Trap
Don’t let a subpar network tank your unified communications program: 25% of InformationWeek 2013 State of Unified Communications Survey respondents deploying or planning to deploy UC fear that an aging infrastructure could sink their projects; 19% worry about WAN bandwidth. Is low UC uptake a result of strained networks delivering poor performance?
Gen WiFi Demands A+ Educational Networks
The WiFi network on a college campus has grown from a convenience to a must-have, with IT struggling to control and maintain pervasive coverage at high capacity.
Call Center Lessons Learned
Successful call center operations can make or break your business. Getting your processes and integration standards right are critical to keeping it all running smoothly.