EXPERT ANALYSIS

LATEST CONTENT TAGGED WITH UNIFIED COMMUNICATIONS



SDN & UC Integration: A Work In Progress
News  |  4/27/2015  | 
14 Comments
Microsoft has led the way in applying software-defined networking to unified communications with its Lync SDN API, but a networking expert says more work is required to make communications and SDN a truly powerful combination....

Evaluating Cloud UC Costs
Commentary  |  4/21/2015  | 
2 Comments
Cost savings may not occur with cloud UC, but there are other hidden benefits, research shows....

Peeling Back the Layers of Wiring Infrastructure
Commentary  |  4/17/2015  | 
0 Comments
Cleaning up communications infrastructure may not be on your list of most exciting projects, but best practices dictate that you not ignore the chore, either....

Collaboration: The Audio Aspect
Commentary  |  3/24/2015  | 
9 Comments
This quick tutorial on how audio travels in space will help you determine if the audio specifications of UC speakerphones or UC audio pickup devices are reasonable....

Tailoring UC To The Elusive Mobile Worker
Commentary  |  3/05/2015  | 
4 Comments
Today's mobile workers have unique technology requirements that enterprises must consider in their unified communications deployments....

Crafting Effective UC Training
Commentary  |  1/26/2015  | 
6 Comments
Getting the most out of your UC investment requires a usage and adoption program that teaches employees not only how to use the communication tools, but also the benefits....

Cisco IOS Voice Troubleshooting: 9 Key Commands
Commentary  |  1/21/2015  | 
18 Comments
It's easy to get lost in unfamiliar territory when debugging a voice gateway problem. These common commands can help....

4 Ways UC Services Gather Dust
Commentary  |  12/29/2014  | 
7 Comments
UC tools often go unused by employees. Here are four mistakes to avoid in your UC deployment....

WebRTC: Not Ready For The Enterprise
Commentary  |  12/10/2014  | 
2 Comments
The open source web-based technology promises real-time communication across a multitude of applications, but must overcome challenges before it makes inroads into the enterprise market....

Unified Communications: Words Matter
Commentary  |  11/10/2014  | 
4 Comments
When it comes to UC, one word can make a huge difference. Calling your UC investment an initiative instead of a project increases your chances of success....

Unify's Circuit Enables a New Way of Working
Commentary  |  10/29/2014  | 
0 Comments
Circuit, the new UC platform from the company formerly known as Siemens, is certainly different and could bring a shift to the way people work....

ALU Enterprise Spinoff: Where They're Starting From
Commentary  |  10/03/2014  | 
0 Comments
The new Alcatel Lucent Enterprise may (or may not) get a new name, and promises more investment in growth by the new owner....

Cloud Apps Management: The Power Of The Crowd
Commentary  |  9/02/2014  | 
0 Comments
Maintaining application service levels for shared services is tough. Look to crowd sourcing, real-time collaboration, and big data analytics for help....

SDN, WiFi & The Microsoft Lync Connection
Commentary  |  8/18/2014  | 
4 Comments
WiFi vendors like Aruba Networks are using the Lync SDN API as a launch pad for their foray into software-defined networking....

Closing The UC Gap: 4 Tips
Commentary  |  7/30/2014  | 
8 Comments
Making the leap from unified communications to unified interaction is possible, but it involves more than just installing new software. Here's how to make a successful transition....

UC Adoption In The Enterprise
Commentary  |  7/10/2014  | 
15 Comments
A recent survey shows that unified communications is growing in the enterprise, despite many IT pros' lack of familiarity with the term....

Unified Communication Doesn't Mean Unified Interaction
Commentary  |  6/20/2014  | 
5 Comments
UC is on the rise, but does it really solve the problem of communication disconnect? New systems must take UC a step further to support truly unified interaction....

Using CUCM To Configure PLAR Phones
Commentary  |  5/29/2014  | 
1 Comment
Here are a few simple steps for configuring Private Line Automatic Ringdown functionality using Cisco Unified Call Manager....

3 Steps To A Successful UC Strategy
Commentary  |  5/13/2014  | 
10 Comments
A medical emergency provides lessons in collaboration that can be applied when building or updating a unified communications plan....

Choosing Cisco PBX Or Microsoft Lync In The Datacenter
Commentary  |  5/05/2014  | 
1 Comment
These strategies address the question of Cisco vs. Microsoft voice technologies from the datacenter perspective....

Cisco PBX & Microsoft Lync: Datacenter Dilemma
Commentary  |  5/01/2014  | 
6 Comments
With the overlap of Cisco and Microsoft in the enterprise, and both vendors pushing their voice technologies, organizations can have a tough time picking a vendor....

Exploring Amazon's Mayday: Visual Customer Service Options
Commentary  |  4/28/2014  | 
12 Comments
The Mayday button on Amazon's Kindle opens doors for new approaches to visual customer service, but the benefits, risks, and costs must be considered....

Microsoft Lync: 10 Ways To Do More
News  |  4/17/2014  | 
5 Comments
Lync does much more than instant messaging. Check out these tips and tricks for getting the most from this communication and collaboration tool....

Why Does Customer Service Suck?
Commentary  |  4/10/2014  | 
5 Comments
Businesses need to get on the ball with implementing unified communications systems that can break down silos and improve their sinking customer satisfaction ratings....

Interop: Find The Fun
Commentary  |  3/27/2014  | 
2 Comments
Attending a technology conference can be hard work, but Interop is making fun an integral part of the agenda....