Making a plan to implement unified communications (UC) in your organization requires some up-front preparation. First, you must examine how well your infrastructure can support UC and how business operations could be disrupted. As IT leaders, we must take into account all known factors and anticipate those unknowns that could pop up along the way once the project starts.
As part of the due diligence phase of your UC project, evaluating and documenting the following factors is essential. Maintaining a smooth highway today will help avoid a disaster down the road.
Justin Bagatti is 15-year veteran of IT systems for business, staying on the bleeding edge of solutions like unified communications, collaboration, and multichannel inbound/outbound call center platforms. Currently, he serves as Systems Consultant for TEAMSOS, where he ... View Full Bio