XIP requires no additional hardware or client-side software. In addition, Internap is offering some minor enhancements to usability, the customer portal and reporting over what was offered a year ago, but no major technological changes.
The service has meant that U.S. and European customers of Concurrent, which provides media data collection assimilation and reporting, can receive the gigabytes of data they need to get daily in the timeframe that they require, says Rodolphe Kirk, director of global media data logistics for the Duluth, Ga., company. The XIP technology improves the customer experience of their users to the extent that performance is as though they were in the same building, he says. Competing products were more expensive and required more capital investment costs, especially with the bandwidth required, he adds.
"We've actually had customers calling us saying, 'Everything got a lot faster. What did you do?'" says Mark Pace, chief technical officer for Jolokia, a Scotts Valley, Calif., service provider. His 200 customers--mostly small to midsize businesses that want to provide their products to their customers as a service--require real-time data that couldn't be accelerated with methods such as multiple data centers because the replication would take too much time, he says.
His West Coast users saw a 10 percent performance increase, North American users saw a 50 percent increase, European users saw an 80 percent increase, and users in more remote areas such as South Africa and South America saw performance increases of up to 140 percent.