Without a product like Vallent, Moynihan advocates, organizations will struggle. They must rely on element management tools from wireless hardware vendors or network-centric performance management software that have a hard time pulling everything together in a telecom environment. Since all communication service providers utilize a number of equipment manufacturers, there is no way to provide a central picture of the overall performance and more importantly the custom experience without a tool like Vallent, argues Moynihan.
Vallent will converge with IBM Tivoli|Netcool's product Proviso to offer communication service provider customers a range of options to manage the user experience, SLAs and performance management. Vallent also has invested heavily in the development of Technology Packs that help organizations understand what metrics are important to measure for each equipment vendors. While integration is a big focus for future development, Moynihan also sees helping customers meet the challenge of managing next generation networks as a key focus area for IBM Tivoli's Telcom group.