| |
AnaServe |
Forman |
Interland |
Netcom |
Sage |
| FOCUS |
|
|
|
|
|
| Points for sites hosted: <101=1, >101=2 |
2 |
2 |
2 |
2 |
2 |
| 50 or > products/site on average=1 |
0 |
0 |
1 |
0 |
1 |
| 60% or > servers dedicated to a site or app.=2 |
0 |
0 |
2 |
0 |
2 |
| 1,000+ products on a site=1 |
1 |
0 |
1 |
1 |
1 |
| Category Total (6 possible points) |
3 |
2 |
6 |
3 |
6 |
| |
|
|
|
|
|
| PERFORMANCE & RELIABILITY |
|
|
|
|
|
| ratio peak load to aggregate bandwidth: <1:1=2; 1:1=5;>1:1<1:1.5=7; 1:1.5 or >=10 |
5 |
2 |
5 |
0 |
2 |
| has customer tools to measure packet del. rate=1 |
1 |
0 |
1 |
0 |
1 |
| has service level agreement=3 |
3 |
0 |
3 |
0 |
3 |
| provides server redundancy=3 |
3 |
3 |
3 |
0 |
3 |
| provides network redundancy=3 |
3 |
3 |
3 |
3 |
3 |
| has backup facility=3 |
3 |
3 |
3 |
3 |
3 |
| Category Total ( 23 possible points) |
18 |
11 |
18 |
6 |
15 |
| Weighted Total (multiply by 1.5)=35 possible |
27 |
17 |
27 |
9 |
23 |
| |
|
|
|
|
|
| SERVICES |
|
|
|
|
|
| provides site promotion=10 |
10 |
10 |
10 |
10 |
10 |
| supports personalization=2 |
2 |
2 |
2 |
0 |
2 |
| provides frequent buyer support=2 |
2 |
2 |
2 |
0 |
2 |
| e-mail alert and notification engine=8 |
8 |
8 |
8 |
0 |
8 |
| digital goods fulfillment=1 |
1 |
1 |
1 |
0 |
1 |
| physical goods fulfillment=1 |
1 |
0 |
1 |
1 |
1 |
| various privilege levels for merch site admins=1 |
0 |
0 |
1 |
0 |
1 |
| fraud checks: limits by prod=3; overuse of card=3 |
6 |
6 |
6 |
0 |
0 |
| support for online query and analysis=1 |
1 |
1 |
1 |
0 |
1 |
| site design=10 |
10 |
10 |
10 |
0 |
10 |
| administration via browser=9 |
9 |
9 |
9 |
9 |
9 |
| administration via template=9 |
9 |
9 |
9 |
9 |
9 |
| search engine=1 |
1 |
1 |
1 |
1 |
1 |
| customer registration=6 |
6 |
6 |
6 |
6 |
6 |
| Category Total (67 possible points) |
66 |
65 |
67 |
36 |
61 |
| Weighted Total (multiply by 3)=201 possible |
198 |
195 |
201 |
108 |
183 |
| |
|
|
|
|
|
| PAYMENT SYSTEMS |
|
|
|
|
|
| buyer notification via e-mail of shipment=8 |
8 |
8 |
8 |
0 |
8 |
| membership tracking=5 |
5 |
0 |
5 |
0 |
5 |
| purchase order support=1 |
1 |
0 |
1 |
0 |
1 |
| invoice support=1 |
1 |
1 |
1 |
0 |
1 |
| online tax calculation=6 |
6 |
0 |
6 |
6 |
6 |
| multicurrency support=6 |
6 |
0 |
6 |
0 |
6 |
| digital certificate support=8 |
8 |
8 |
8 |
8 |
8 |
| online credit card processing=8 |
8 |
8 |
8 |
8 |
8 |
| fax server support=6 |
0 |
0 |
6 |
0 |
6 |
| Category Total (49 possible points) |
43 |
25 |
49 |
22 |
49 |
| Weighted Total (multiply by 1.5)=74 possible |
65 |
38 |
74 |
33 |
74 |
| |
|
|
|
|
|
| SUPPORT |
|
|
|
|
|
| size of helpdesk staff: <3=0; 3-9=2; 10-19=4; 20-29=5; 30 or >=8 |
4 |
8 |
8 |
0 |
8 |
| hours of helpdesk support: 24x7=10; 7 days=6; 6 days with evenings=4; 6 days=3; 5 days with evenings=2; 5 days=1 |
10 |
3 |
10 |
10 |
10 |
| Category Total (18 possible points) |
14 |
11 |
18 |
10 |
18 |
| Weighted Total (multiply by 3)=54 |
42 |
33 |
54 |
30 |
54 |
| |
|
|
|
|
|
| |
|
|
|
|
|
| GRAND TOTAL (370 possible points) |
335 |
285 |
362 |
183 |
304 |
| |
AnaServe |
Forman |
Interland |
Netcom |
Sage |
| |
|
|
|
|
|
| *unanswered questions received a grade of zero |
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|
|
|
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