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	How We Graded CSPs That Primarily Cater to Small Merchants December 15, 1998

	AnaServe	Forman	Interland	Netcom	Sage
FOCUS
Points for sites hosted: <101=1, >101=2	2	2	2	2	2
50 or > products/site on average=1	0	0	1	0	1
60% or > servers dedicated to a site or app.=2	0	0	2	0	2
1,000+ products on a site=1	1	0	1	1	1
Category Total (6 possible points)	3	2	6	3	6

PERFORMANCE & RELIABILITY
ratio peak load to aggregate bandwidth: <1:1=2; 1:1=5;>1:1<1:1.5=7; 1:1.5 or >=10	5	2	5	0	2
has customer tools to measure packet del. rate=1	1	0	1	0	1
has service level agreement=3	3	0	3	0	3
provides server redundancy=3	3	3	3	0	3
provides network redundancy=3	3	3	3	3	3
has backup facility=3	3	3	3	3	3
Category Total ( 23 possible points)	18	11	18	6	15
Weighted Total (multiply by 1.5)=35 possible	27	17	27	9	23

SERVICES
provides site promotion=10	10	10	10	10	10
supports personalization=2	2	2	2	0	2
provides frequent buyer support=2	2	2	2	0	2
e-mail alert and notification engine=8	8	8	8	0	8
digital goods fulfillment=1	1	1	1	0	1
physical goods fulfillment=1	1	0	1	1	1
various privilege levels for merch site admins=1	0	0	1	0	1
fraud checks: limits by prod=3; overuse of card=3	6	6	6	0	0
support for online query and analysis=1	1	1	1	0	1
site design=10	10	10	10	0	10
administration via browser=9	9	9	9	9	9
administration via template=9	9	9	9	9	9
search engine=1	1	1	1	1	1
customer registration=6	6	6	6	6	6
Category Total (67 possible points)	66	65	67	36	61
Weighted Total (multiply by 3)=201 possible	198	195	201	108	183

PAYMENT SYSTEMS
buyer notification via e-mail of shipment=8	8	8	8	0	8
membership tracking=5	5	0	5	0	5
purchase order support=1	1	0	1	0	1
invoice support=1	1	1	1	0	1
online tax calculation=6	6	0	6	6	6
multicurrency support=6	6	0	6	0	6
digital certificate support=8	8	8	8	8	8
online credit card processing=8	8	8	8	8	8
fax server support=6	0	0	6	0	6
Category Total (49 possible points)	43	25	49	22	49
Weighted Total (multiply by 1.5)=74 possible	65	38	74	33	74

SUPPORT
size of helpdesk staff: <3=0; 3-9=2; 10-19=4; 20-29=5; 30 or >=8	4	8	8	0	8
hours of helpdesk support: 24x7=10; 7 days=6; 6 days with evenings=4; 6 days=3; 5 days with evenings=2; 5 days=1	10	3	10	10	10
Category Total (18 possible points)	14	11	18	10	18
Weighted Total (multiply by 3)=54	42	33	54	30	54


GRAND TOTAL (370 possible points)	335	285	362	183	304
	AnaServe	Forman	Interland	Netcom	Sage

*unanswered questions received a grade of zero