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	How We Graded CSPs That Primarily Cater to Mid-Sized Merchants December 15, 1998

	AT&T/ Cerfnet	Catalog. Com	Radka Media	USinternetworking	WAASI
FOCUS
Points for sites hosted: <101=1, >101=2 >100 or more prod./site on average=5	2	2	2	1	2
has a site with 1,000 or more products=3	3	3	3	0	3
50% or > servers are business-to-business=2	0	0	0	0	0
60% or > servers dedicated to a site or app.=2	2	0	0	2	0
Category Total (14 possible points)	12	10	10	8	10

PERFORMANCE & RELIABILITY
ratio peak load to aggregate bandwidth: <1:1=0; 1:1=2;>1:1<1:1.5=4; 1:1.5 or >=6	6	6	2	6	6
has customer tools to meas. packet del. rate=3	0	0	3	0	0
has service level agreement=7	7	7	7	7	7
provides server redundancy=7	7	7	7	7	7
provides network redundancy=7	7	7	7	7	7
has backup facility=7	7	7	7	7	7
provides cross-server dynamic load balancing=1	1	0	1	1	0
Category Total (38 possible points)	35	34	34	35	34
Weighted Total (multiply by 3)=114 possible	105	102	102	105	102

SERVICES
SAP, Peoplesoft, Oracle Financials sup=1 each	3	1	3	1	0
provides site promotion=9	0	9	9	0	9
supports personalization=3	3	3	3	3	3
provides frequent buyer support=2	2	0	2	0	2
e-mail alert and notification engine=8	8	8	8	8	0
digital goods fulfillment=1	1	0	1	0	0
physical goods fulfillment=1	1	0	1	0	1
various privilege levels for merch site admins=1	1	0	1	1	0
fraud checks: limits by prod=3; overuse of card=3	3	6	3	0	3
support for online query and analysis=6	6	6	6	6	0
site design=8	8	8	8	8	8
search engine=9	9	9	9	9	9
Category Total (57 possible points)	45	50	54	36	35
Weighted Total (multiply by 3)=171 possible	135	150	162	108	105

PAYMENT SYSTEMS
buyer notification via e-mail of shipment=8	8	8	8	8	8
membership tracking=5	5	0	5	5	0
purchase order support=1	1	1	1	1	1
invoice support=1	1	1	1	0	1
subscription services=1	1	0	1	0	0
online tax calculation=6	6	0	6	6	6
multicurrency support=6	6	0	0	0	0
bill presentment=1	1	1	1	0	0
digital certificate support=8	8	8	8	8	8
online credit card processing=8	8	8	8	8	8
Category Total (45 possible points)	45	27	39	36	32
Weighted Total (multiply by 1.5)=68 possible	68	41	59	54	48

SUPPORT
size of helpdesk staff: 3 to 10=2; 11 to 20=4; 21 to 29=5; 30 or more=8	8	4	2	4	2
hours of helpdesk support: 24x7=10; 7 days=6 6 days with evenings=4; 6 days=3; 5 days with evenings=2; 5 days=1	10	2	10	10	10
Category Total (18 possible points)	18	6	12	14	12
Weighted Total (multiple by 1.5)=27	27	9	18	21	18

GRAND TOTAL (394 possible points)	347	312	351	296	283
	AT&T /Cerfnet	Catalog. Com	Radka Media	USinternetworking	WAASI