| |
AT&T/ Cerfnet |
Catalog. Com |
Radka Media |
USinternetworking |
WAASI |
| FOCUS |
|
|
|
|
|
| Points for sites hosted: <101=1, >101=2 >100 or more prod./site on average=5 |
2 |
2 |
2 |
1 |
2 |
| has a site with 1,000 or more products=3 |
3 |
3 |
3 |
0 |
3 |
| 50% or > servers are business-to-business=2 |
0 |
0 |
0 |
0 |
0 |
| 60% or > servers dedicated to a site or app.=2 |
2 |
0 |
0 |
2 |
0 |
| Category Total (14 possible points) |
12 |
10 |
10 |
8 |
10 |
| |
|
|
|
|
|
| PERFORMANCE & RELIABILITY |
|
|
|
|
|
| ratio peak load to aggregate bandwidth: <1:1=0; 1:1=2;>1:1<1:1.5=4; 1:1.5 or >=6 |
6 |
6 |
2 |
6 |
6 |
| has customer tools to meas. packet del. rate=3 |
0 |
0 |
3 |
0 |
0 |
| has service level agreement=7 |
7 |
7 |
7 |
7 |
7 |
| provides server redundancy=7 |
7 |
7 |
7 |
7 |
7 |
| provides network redundancy=7 |
7 |
7 |
7 |
7 |
7 |
| has backup facility=7 |
7 |
7 |
7 |
7 |
7 |
| provides cross-server dynamic load balancing=1 |
1 |
0 |
1 |
1 |
0 |
| Category Total (38 possible points) |
35 |
34 |
34 |
35 |
34 |
| Weighted Total (multiply by 3)=114 possible |
105 |
102 |
102 |
105 |
102 |
| |
|
|
|
|
|
| SERVICES |
|
|
|
|
|
| SAP, Peoplesoft, Oracle Financials sup=1 each |
3 |
1 |
3 |
1 |
0 |
| provides site promotion=9 |
0 |
9 |
9 |
0 |
9 |
| supports personalization=3 |
3 |
3 |
3 |
3 |
3 |
| provides frequent buyer support=2 |
2 |
0 |
2 |
0 |
2 |
| e-mail alert and notification engine=8 |
8 |
8 |
8 |
8 |
0 |
| digital goods fulfillment=1 |
1 |
0 |
1 |
0 |
0 |
| physical goods fulfillment=1 |
1 |
0 |
1 |
0 |
1 |
| various privilege levels for merch site admins=1 |
1 |
0 |
1 |
1 |
0 |
| fraud checks: limits by prod=3; overuse of card=3 |
3 |
6 |
3 |
0 |
3 |
| support for online query and analysis=6 |
6 |
6 |
6 |
6 |
0 |
| site design=8 |
8 |
8 |
8 |
8 |
8 |
| search engine=9 |
9 |
9 |
9 |
9 |
9 |
| Category Total (57 possible points) |
45 |
50 |
54 |
36 |
35 |
| Weighted Total (multiply by 3)=171 possible |
135 |
150 |
162 |
108 |
105 |
| |
|
|
|
|
|
| PAYMENT SYSTEMS |
|
|
|
|
|
| buyer notification via e-mail of shipment=8 |
8 |
8 |
8 |
8 |
8 |
| membership tracking=5 |
5 |
0 |
5 |
5 |
0 |
| purchase order support=1 |
1 |
1 |
1 |
1 |
1 |
| invoice support=1 |
1 |
1 |
1 |
0 |
1 |
| subscription services=1 |
1 |
0 |
1 |
0 |
0 |
| online tax calculation=6 |
6 |
0 |
6 |
6 |
6 |
| multicurrency support=6 |
6 |
0 |
0 |
0 |
0 |
| bill presentment=1 |
1 |
1 |
1 |
0 |
0 |
| digital certificate support=8 |
8 |
8 |
8 |
8 |
8 |
| online credit card processing=8 |
8 |
8 |
8 |
8 |
8 |
| Category Total (45 possible points) |
45 |
27 |
39 |
36 |
32 |
| Weighted Total (multiply by 1.5)=68 possible |
68 |
41 |
59 |
54 |
48 |
| |
|
|
|
|
|
| SUPPORT |
|
|
|
|
|
| size of helpdesk staff: 3 to 10=2; 11 to 20=4; 21 to 29=5; 30 or more=8 |
8 |
4 |
2 |
4 |
2 |
| hours of helpdesk support: 24x7=10; 7 days=6 6 days with evenings=4; 6 days=3; 5 days with evenings=2; 5 days=1 |
10 |
2 |
10 |
10 |
10 |
| Category Total (18 possible points) |
18 |
6 |
12 |
14 |
12 |
| Weighted Total (multiple by 1.5)=27 |
27 |
9 |
18 |
21 |
18 |
| |
|
|
|
|
|
| GRAND TOTAL (394 possible points) |
347 |
312 |
351 |
296 |
283 |
| |
AT&T /Cerfnet |
Catalog. Com |
Radka Media |
USinternetworking |
WAASI |
REPORTS
ANALYTICS
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