Upcoming Events

Cloud Connect
Santa Clara
Feb 13-16, 2012

Cloud Connect brings together the entire cloud eco-system to better understand the transformation we're experiencing and promises to be the defining event of the cloud computing industry. Learn about the latest cloud technologies and platforms from thought leaders in Cloud Connect’s comprehensive conference.

Register Now!


	How We Graded CSPs that Primarily Cater to Large Merchants December 15, 1998

	c2o (EDS)	DIGEX	GTE	IBM	MCI
FOCUS
Points for sites hosted: <101=1, 101 to 251=2, >251 to 501=3; >501=4	1	1	4	4	1
>100 or more prod./site on average=8	8	0	8	8	8
has a site with 1,000 or more products=9	9	0	9	9	9
50% or > servers are business-to-business=8	8	0	0	0	0
60% or > servers dedicated to a site or app.=7	7	7	7	7	7
Category Total (36 possible points)	33	8	28	28	25

PERFORMANCE & RELIABILITY
ratio peak load to aggregate bandwidth: <1:1=2; 1:1=5; >1:1 but <1.5=7; 1.5 and >=10	10	0	10	10	10
has customer tools to meas. packet del. rate=7	7	0	7	7	0
has service level agreement=9	9	9	9	9	9
provides server redundancy=9	9	9	9	9	9
provides network redundancy=9	9	9	9	9	9
has backup facility=9	9	9	9	9	9
provides cross-server dynamic load balancing=9	9	9	9	9	9
Category Total (62 possible points)	62	45	62	62	55
Weighted Total (multiply by 3)=186 possible	186	135	186	186	165

SERVICES
SAP, Peoplesoft, Oracle Financials sup=3 each	3	3	6	9	9
provides site promotion=1	1	0	1	1	1
supports personalization=7	7	7	7	7	7
provides frequent buyer support=7	7	7	7	0	7
e-mail alert and notification engine=1	1	1	1	0	1
digital goods fulfillment	0	8	0	8	8
physical goods fulfillment	8	0	8	8	0
various privilege levels for merch site admins=9	9	9	9	0	9
fraud checks: limits by prod=5; overuse of card=5	0	10	0	0	5
support for online query and analysis=3	3	3	3	3	3
site design	1	0	1	1	0
search engine=1	1	1	1	0	1
Category Total (65 possible points)	41	49	44	37	51
Weighted Total (multiply by 3)=195 possible	123	147	132	111	153

PAYMENT SYSTEMS
buyer notification via e-mail of shipment=1	1	1	1	1	1
membership tracking=7	7	7	7	0	7
purchase order support=8	8	0	8	8	8
invoice support=8	8	0	0	8	8
subscription services=1	0	1	0	1	1
online tax calculation=7	7	7	7	7	7
multicurrency support=9	9	0	9	9	9
bill presentment=9	9	0	0	9	0
digital certificate support=8	8	8	8	8	8
online credit card processing=9	9	9	9	9	9
Category Total (67 possible points)	66	33	49	60	58
Weighted Total (multiply by 1.5)=101 possible	99	50	74	90	87

SUPPORT
size of helpdesk staff: 3 to 10=2; 11 to 20=4;	2	8	8	0	4
21 to 29=5; 30 or more=8
hours of helpdesk support: 24x7=10; 7 days=6	1	10	10	10	2
6 days with evenings=4; 6 days=3; 5 days with
evenings=2; 5 days=1
Category Total (18 possible points)	3	18	18	10	6
Weighted Total (multiple by 1.5)=27	5	27	27	15	9


GRAND TOTAL (545 possible points)	446	367	447	430	439
	c2o (EDS)	DIGEX	GTE	IBM	MCI
Note: A score of zero was given when service providers failed to answer a question