| |
c2o (EDS) |
DIGEX |
GTE |
IBM |
MCI |
| FOCUS |
|
|
|
|
|
| Points for sites hosted: <101=1, 101 to 251=2, >251 to 501=3; >501=4 |
1 |
1 |
4 |
4 |
1 |
| >100 or more prod./site on average=8 |
8 |
0 |
8 |
8 |
8 |
| has a site with 1,000 or more products=9 |
9 |
0 |
9 |
9 |
9 |
| 50% or > servers are business-to-business=8 |
8 |
0 |
0 |
0 |
0 |
| 60% or > servers dedicated to a site or app.=7 |
7 |
7 |
7 |
7 |
7 |
| Category Total (36 possible points) |
33 |
8 |
28 |
28 |
25 |
| |
|
|
|
|
|
| PERFORMANCE & RELIABILITY |
|
|
|
|
|
| ratio peak load to aggregate bandwidth: <1:1=2; 1:1=5; >1:1 but <1.5=7; 1.5 and >=10 |
10 |
0 |
10 |
10 |
10 |
| has customer tools to meas. packet del. rate=7 |
7 |
0 |
7 |
7 |
0 |
| has service level agreement=9 |
9 |
9 |
9 |
9 |
9 |
| provides server redundancy=9 |
9 |
9 |
9 |
9 |
9 |
| provides network redundancy=9 |
9 |
9 |
9 |
9 |
9 |
| has backup facility=9 |
9 |
9 |
9 |
9 |
9 |
| provides cross-server dynamic load balancing=9 |
9 |
9 |
9 |
9 |
9 |
| Category Total (62 possible points) |
62 |
45 |
62 |
62 |
55 |
| Weighted Total (multiply by 3)=186 possible |
186 |
135 |
186 |
186 |
165 |
| |
|
|
|
|
|
| SERVICES |
|
|
|
|
|
| SAP, Peoplesoft, Oracle Financials sup=3 each |
3 |
3 |
6 |
9 |
9 |
| provides site promotion=1 |
1 |
0 |
1 |
1 |
1 |
| supports personalization=7 |
7 |
7 |
7 |
7 |
7 |
| provides frequent buyer support=7 |
7 |
7 |
7 |
0 |
7 |
| e-mail alert and notification engine=1 |
1 |
1 |
1 |
0 |
1 |
| digital goods fulfillment |
0 |
8 |
0 |
8 |
8 |
| physical goods fulfillment |
8 |
0 |
8 |
8 |
0 |
| various privilege levels for merch site admins=9 |
9 |
9 |
9 |
0 |
9 |
| fraud checks: limits by prod=5; overuse of card=5 |
0 |
10 |
0 |
0 |
5 |
| support for online query and analysis=3 |
3 |
3 |
3 |
3 |
3 |
| site design |
1 |
0 |
1 |
1 |
0 |
| search engine=1 |
1 |
1 |
1 |
0 |
1 |
| Category Total (65 possible points) |
41 |
49 |
44 |
37 |
51 |
| Weighted Total (multiply by 3)=195 possible |
123 |
147 |
132 |
111 |
153 |
| |
|
|
|
|
|
| PAYMENT SYSTEMS |
|
|
|
|
|
| buyer notification via e-mail of shipment=1 |
1 |
1 |
1 |
1 |
1 |
| membership tracking=7 |
7 |
7 |
7 |
0 |
7 |
| purchase order support=8 |
8 |
0 |
8 |
8 |
8 |
| invoice support=8 |
8 |
0 |
0 |
8 |
8 |
| subscription services=1 |
0 |
1 |
0 |
1 |
1 |
| online tax calculation=7 |
7 |
7 |
7 |
7 |
7 |
| multicurrency support=9 |
9 |
0 |
9 |
9 |
9 |
| bill presentment=9 |
9 |
0 |
0 |
9 |
0 |
| digital certificate support=8 |
8 |
8 |
8 |
8 |
8 |
| online credit card processing=9 |
9 |
9 |
9 |
9 |
9 |
| Category Total (67 possible points) |
66 |
33 |
49 |
60 |
58 |
| Weighted Total (multiply by 1.5)=101 possible |
99 |
50 |
74 |
90 |
87 |
| |
|
|
|
|
|
| SUPPORT |
|
|
|
|
|
| size of helpdesk staff: 3 to 10=2; 11 to 20=4; |
2 |
8 |
8 |
0 |
4 |
| 21 to 29=5; 30 or more=8 |
|
|
|
|
|
| hours of helpdesk support: 24x7=10; 7 days=6 |
1 |
10 |
10 |
10 |
2 |
| 6 days with evenings=4; 6 days=3; 5 days with |
|
|
|
|
|
| evenings=2; 5 days=1 |
|
|
|
|
|
| Category Total (18 possible points) |
3 |
18 |
18 |
10 |
6 |
| Weighted Total (multiple by 1.5)=27 |
5 |
27 |
27 |
15 |
9 |
| |
|
|
|
|
|
| |
|
|
|
|
|
| GRAND TOTAL (545 possible points) |
446 |
367 |
447 |
430 |
439 |
| |
c2o (EDS) |
DIGEX |
GTE |
IBM |
MCI |
| Note: A score of zero was given when service providers failed to answer a question |
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