Cashing In on E-Commerce
High-End Merchant Breadth of Service Profile
Focus Reliability/ Performance Services Payment Systems Support Total Weighted Responses
Maximum percentage (based on weighted responses) 6.6% 34.1% 35.8% 18.5% 5.0% 100.0%
GTE Internetworking 5.1% 34.1% 24.2% 13.6% 5.0% 82.0%
c2o (EDS)* 6.1% 34.1% 22.6% 18.2% 0.9% 81.8%
MCI WorldCom 4.6% 30.3% 28.1% 16.0% 1.7% 80.6%
IBM 5.1% 34.1% 20.4% 16.5% 2.8% 78.9%
DIGEX 1.5% 24.8% 27.0% 9.2% 5.0% 67.3%
Mid-Tier Merchant Breadth of Service Profile
Focus Reliability/ Performance Services Payment Systems Support Total Weighted Responses
Maximum percentage (based on weighted responses) 3.6% 28.9% 43.4% 17.3% 6.9% 100.0%
Radka Media Inc. 2.5% 25.9% 41.1% 15.0% 4.6% 89.1%
AT&T Cerfnet 3.0% 26.6% 34.3% 17.3% 6.9% 88.1%
Catalog.Com 2.5% 25.9% 38.1% 10.4% 2.3% 79.2%
USinternetworking Inc. 2.0% 26.6% 27.4% 13.7% 5.3% 75.1%
WAASI Inc. 2.5% 25.9% 26.6% 12.2% 4.6% 71.8%
Small Merchant Breadth of Service Profile
Focus Reliability/ Performance Services Payment Systems Support Total Weighted Responses
Maximum percentage (based on weighted responses) 1.6% 9.5% 54.3% 20.0% 14.6% 100.0%
Interland Inc. 1.6% 7.3% 54.3% 20.0% 14.6% 97.8%
AnaServe (Concentric)* 0.8% 7.3% 53.5% 17.6% 11.4% 90.5%
Sage Networks 1.6% 6.2% 49.5% 20.0% 4.9% 82.2%
Forman Interactive Corp. 0.5% 4.6% 53.5% 10.3% 8.9% 77.0%
Netcom Online* 0.8% 2.4% 29.2% 8.9% 8.1% 49.5%
Indicates highest score in category
Full Co. Names: AnaServe (A Concentric Network Co.); Chaos to Order Interactive Architects (An EDS Business); MCI WorldCom Advanced
Networks; Netcom Online Communications Services Inc.
Note: DIGEX, IBM and Netcom lost points for failing to answer questions in our survey
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