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  Commerce Service Provider Survey Questions December 15, 1998 |
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Qualification: CSP must provide merchant Web hosting services (by services we mean network access) and specific e-commerce services, such as catalog apps, shopping carts, payment engines and package tracking (not vanilla Web hosing).
Note: The survey has been edited from its original form to reflect the order in which responses are presented.
1. (a)Vendor name? Phone number? Address? (b)Which of the following are primarily your e-commerce customers? Please check ONLY one. Large corporations Medium-sized businesses Small businesses 2. How many e-commerce sites do you host? 3. What is the largest number of products you host on a single site? 4. What percentage of your e-commerce sites are Business-to-Consumer Business-to-Business Other 5. What is the estimated peak load (in Mbps) for your primary hosting site? 6. What is the total current aggregate bandwidth for your primary hosting site (in Mbps)? 7. Do you provide digital certificate support, and is your service provider VeriSign? 8. Do you provide real time credit card payment processing, and is your service provider CyberCash? 9. How many employees do you dedicate to helpdesk support (full-time equivalents)? 10. How many full-time (non-clerical) employees do you dedicate to e-commerce hosting services (include operations, technical, design, sales, customer service)? 11. During what days and hours is your helpdesk staffed on weekdays? 12. During what days and hours is your helpdesk staffed on weekends? 13. What reimbursement do you provide for an outage? 14. What period triggers a service level reimbursement? 15. What specific tools are required on the merchant's desktop for Web authoring/editing? 16. What specific tools are required on the merchant's desktop for viewing/manipulating reports? 17. What percent of e-commerce servers at your primary hosting site are dedicated to a single site or application?
Which of the following reliability measures do you provide? 18. Customer tools to assess packet delivery rate to site 19. Service level agreements 20. Server redundancy 21. Network redundancy 22. Backup facility 23. Cross-server dynamic load balancing
Which of the following general services do you provide? 24. site design/development 25. offline store administration by merchant 26. customer registration 27. site promotion
Which of the following catalog services do you provide? 28. search engine 29. personalization of content/pricing
Which of the following fraud detection services do you provide? 30. purchase limits by product 31. overuse of a credit card
Which of the following services do you provide for integration with the merchant's legacy system? 32. SAP 33. PeopleSoft 34. Oracle Financials
Which of the following customer care services do you provide? 35. order status provisioning 36. e-mail notification of shipment to buyer 37. consumer/association membership tracking 38. frequent buyer support 39. e-mail alert and notification engine 40. consumer update/change of registration information
Which of the following fulfillment services do you provide 41. digital goods fulfillment 42. physical goods fulfillment
Which of the following payment services do you provide? 43. purchase order 44. invoice 45. SET 46. EDI 47. XML 48. subscription services 49. online tax calculation 50. online bill presentment 51. Open Buying on the Internet Standard 52. traffic routing by bill type (e.g. credit, invoice, etc.)
Which of the following reporting/analysis tools do you provide? 53. traffic analysis 54. logfile analysis 55. support for online query and analysis 56. backend data aggregation 57. buyer's purchasing history available 58. flexible/inexpensive management of archived history 59. site administration through template 60. site administration through browser
Which of the following other services do you provide? 61. e-mail generated automatically 62. EDI gateway 63. unlimited e-mail forwarding 64. bidding support 65. video streaming 66. workflow engines 67. multilanguage support 68. multicurrency support 69. fax server support 70. varied privilege levels for multiple store administrators 71. e-mail virus scanning
What is your fee for 72. initial e-commerce Web site design? Please provide a typical price-range. 73. server setup? Enter zero if you don't charge a fee. 74. application usage? Enter zero if you don't charge a fee. 75. a catalog entry? Enter zero if you don't charge a fee. 76. monthly service? Enter zero if you don't charge a fee. 77. disk allocation? Enter zero if you don't charge a fee. 78. per-megabyte transfer? Enter zero if you don't charge a fee. 79. other?
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