Note: The survey has been edited from its original form to reflect the order in which responses are presented.

1. (a)Vendor name?

   Phone number?

   Address?

(b)Which of the following are primarily your e-commerce customers? Please check ONLY one.

   Large corporations

   Medium-sized businesses

   Small businesses

2. How many e-commerce sites do you host?

3. What is the largest number of products you host on a single site?

4. What percentage of your e-commerce sites are

   Business-to-Consumer

   Business-to-Business

   Other

5. What is the estimated peak load (in Mbps) for your primary hosting site?

6. What is the total current aggregate bandwidth for your primary hosting site (in Mbps)?

7. Do you provide digital certificate support, and is your service provider VeriSign?

8. Do you provide real time credit card payment processing, and is your service provider CyberCash?

9. How many employees do you dedicate to helpdesk support (full-time equivalents)?

10. How many full-time (non-clerical) employees do you dedicate to e-commerce hosting services

   (include operations, technical, design, sales, customer service)?

11. During what days and hours is your helpdesk staffed on weekdays?

12. During what days and hours is your helpdesk staffed on weekends?

13. What reimbursement do you provide for an outage?

14. What period triggers a service level reimbursement?

15. What specific tools are required on the merchant's desktop for Web authoring/editing?

16. What specific tools are required on the merchant's desktop for viewing/manipulating reports?

17. What percent of e-commerce servers at your primary hosting site are dedicated to a single site or application?

Which of the following reliability measures do you provide?

18. Customer tools to assess packet delivery rate to site

19. Service level agreements

20. Server redundancy

21. Network redundancy

22. Backup facility

23. Cross-server dynamic load balancing

Which of the following general services do you provide?

24. site design/development

25. offline store administration by merchant

26. customer registration

27. site promotion

Which of the following catalog services do you provide?

28. search engine

29. personalization of content/pricing

Which of the following fraud detection services do you provide?

30. purchase limits by product

31. overuse of a credit card

Which of the following services do you provide for integration with the merchant's legacy system?

32. SAP

33. PeopleSoft

34. Oracle Financials

Which of the following customer care services do you provide?

35. order status provisioning

36. e-mail notification of shipment to buyer

37. consumer/association membership tracking

38. frequent buyer support

39. e-mail alert and notification engine

40. consumer update/change of registration information

Which of the following fulfillment services do you provide

41. digital goods fulfillment

42. physical goods fulfillment

Which of the following payment services do you provide?

43. purchase order

44. invoice

45. SET

46. EDI

47. XML

48. subscription services

49. online tax calculation

50. online bill presentment

51. Open Buying on the Internet Standard

52. traffic routing by bill type (e.g. credit, invoice, etc.)

Which of the following reporting/analysis tools do you provide?

53. traffic analysis

54. logfile analysis

55. support for online query and analysis

56. backend data aggregation

57. buyer's purchasing history available

58. flexible/inexpensive management of archived history

59. site administration through template

60. site administration through browser

Which of the following other services do you provide?

61. e-mail generated automatically

62. EDI gateway

63. unlimited e-mail forwarding

64. bidding support

65. video streaming

66. workflow engines

67. multilanguage support

68. multicurrency support

69. fax server support

70. varied privilege levels for multiple store administrators

71. e-mail virus scanning

What is your fee for

72. initial e-commerce Web site design? Please provide a typical price-range.

73. server setup? Enter zero if you don't charge a fee.

74. application usage? Enter zero if you don't charge a fee.

75. a catalog entry? Enter zero if you don't charge a fee.

76. monthly service? Enter zero if you don't charge a fee.

77. disk allocation? Enter zero if you don't charge a fee.

78. per-megabyte transfer? Enter zero if you don't charge a fee.

79. other?