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	Breadth Survey: High-End Merchant Services December 15, 1998

Service provider	c2o Interactive Architects (EDS)	DIGEX, Beltsville, MD	IBM, Armonk, NY	AnaServe, A Concentric Network Company	MCI WorldCom Advanced Net., Hilliard, Ohio	GTE Internetworking, Burlington, MA
Contact numbers	(972) 604-INET	(301) 847-4976	(914) 642-5377	949 250-7262 (949) 250-7265 fax	(614) 723-5000	(800) 472-4565
Sites hosted	60	100	1,000s		100	500
Largest number of products at a single site	1,500 SKU's	N/A	millions		N/A	300
Percent business-to-business	50%	20%	10%		5%	2%
Peak load (Mbps)	80	N/A	never > 50% capacity		N/A	never > 50% capacity
Aggregate Mbps: primary facility	235	OCs, DS3s	500+		690	45
Certificate support	VeriSign	VerSign	VerSign		VerSign	VerSign
Real-time credit card payment processing	own merchant bank	CyberCash	CyberCash		CyberCash	CyberCash
Dedicate help-desk staff	10	80	N/A		20	30
Full-time non-clerical	150	130	N/A		10	90
Helpdesk hours Mon-Fri	bus.hrs & pager	24/7	24/7		8am-11pm	24/7
Helpdesk hours weekend	pager	24/7	24/7		on call	24/7
Reimbursement for an outage	0	0	via long formula		N/A	N/A
Period triggers reimbursement	0	0	3.5 hrs. cumulative		N/A	N/A
Tools required for editing on merchant desktop	browser	none	hiend/catalog tools, low/Java		browser	desktop for web
Tools for viewing/manipulating reports	browser or e-mail	none	browser		browser or e-mail	vendor-provided via browser
Percent of dedicated servers	90%	100%	hi-end 100%		100%	100%
Customer tools to access packet delivery	yes	N/A	yes		no	yes
SLAs	yes	yes	yes		yes	no
Server redundancy	yes	yes	yes		yes	no
Network redundancy	yes	yes	yes		yes	yes
Backup facility	yes	yes	yes		yes	no
Cross-server dynamic load balancing	yes	yes	yes		no	no
Offline store admin by merchant	yes	N/A	yes		no	yes
Varied privacy levels for multi-store admins	yes	yes	yes		yes	yes
Site admin via templates	yes	yes	yes		yes	yes
Site admin via browser	yes	N/A	yes		yes	yes
E-mail virus scan	yes	yes	no		yes	no
Site design/development	yes	yes	yes		yes	yes
Customer	no	yes	no		no	no
Site promotion	no	yes	no		yes	no
Search engine	yes	yes	yes		yes	no
Personalization pricing/content	no	no	yes		yes	no
Purchase limits by product	no	no	yes		yes	no
Credit card overuse check	yes	yes	yes		yes	yes
SAP	yes	yes	yes		yes	yes
People-soft	yes	yes	no		yes	yes
Oracle Financials	yes	yes	no		yes	yes
Order status provisioning	yes	yes	no		yes	yes
E-mail notice of shipment	yes	yes	no		N/A	yes
Consumer/assoc. member tracking	no	yes	yes		yes	no
Frequent buyer support	yes	no	yes		no	yes
E-mail alert notification	yes	no	yes		yes	yes
Consumer update registration change info	yes	no	yes		yes	no
Digital goods fulfillment	yes	no	yes		no	no
Physical goods fulfillment	yes	no	yes		no	no
Purchase order	yes	no	yes		no	no
Invoice	no	yes	yes		yes	no
SET	yes	yes	yes		yes	yes
EDI	yes	no	yes		no	no
XML	no	yes	no		no	no
Subscription services	no	no	yes		no	no
Online tax calculation	yes	yes	yes		yes	yes
Online bill presentment	yes	yes	yes		yes	yes
OBI	yes	yes	yes		yes	yes
Traffic routing by bill type	yes	n/a	yes		yes	yes
Traffic analysis	yes	n/a	yes		yes	yes
Logfile analysis	yes	yes	yes		no	yes
Online query	yes	yes	yes		yes	no
Backend data aggregation	yes	no	yes		yes	yes
Buyer purchase history	yes	yes	yes		no	no
Flexible/inexpensive management of archived history	no	no	yes		no	no
E-mail auto generation	yes	yes	yes		no	no
EDI gateway	yes	no	yes		no	no
Unlimited mail forwarding	yes	yes	yes		yes	yes
Bidding support	yes	no	yes		no	no
Video streaming	yes	no	yes		yes	no
Workflow engine	yes	no	yes		yes	yes
Multilanguage support	yes	no	yes		yes	no
Multicurrency support	no	yes	no		yes	yes
Fax server	no	no	yes		no	no
Initial site design	$50k-$1m+	N/A	project basis		N/A	starts $245 shared; $5,400 dedicated, hund. of thous.
Server setup	0	0	0 until 2/25/99		N/A	$5,400 dedicated
Application usage fee	o	0	varies		N/A	N/A
Fee per catalog entry	0	0	0		N/A	N/A
Monthly fee	$5,000	0	$3,500 hi-end, $24.95 HPC		N/A	$2,500 dedicated startup
Disk allocation fee	0 ded.; shared 60MB free, $.30 after/MB	0	0 for 4gig; hi-end included w/ fee		N/A	N/A
Fee per megabyte	$0.08	0	0 for 5gigs/includes HPC		N/A	N/A
Other fees	custom work	hdware, sftware, service fees	none		N/A	N/A