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  Smokin' Rem ote Access Pushed To The Max: Part II We uncovered several problems with the Tigris during our testing that simply should not be found in a shipping product. The Tigris failed to identify misconfigured compression packets and subsequently failed to stop attempting CCP compression or drop the connection. The result was garbage across the link. Once we resumed testing, results were still alarmingly slow. After another call to ACC, we learned that there was a problem in the V.42 compression scheme and that turning it off would improve performance. We did note an improvement in performance, but it was still double the average of the other servers. ACC states that there is a problem with a low-level driver that forwards packets from the modems to the network stack. If a connection is up for longer than 10 to 15 minutes, the driver would choke and stop passing data. Another firmware fix was issued, but the sluggish throughput remained. At the time we went to press, ACC said it was still working on t he problem. ACC's command-line interface and its cryptic commands left us scratching our heads on more than one occasion. On a more positive note, however, we did receive an early look at a the company's RiverView SNMP management product. RiverView, which is designed for the Tigris, will run with CastleRock's SNMPc application, the company says. It shows much promise and will greatly facilitate easier configuration and management. Mike Fratto can be reached at mfratto@nwc.com.
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